Notes

# We put pin code to check if-
= Cash on delivery is available
= delivery time
= If product can be delivered

### GENERAL ###
# PDP = Product Description Page
# Customer care no. = 9212692126
# Refund payment modes
= UPI
= As orignal
= Snapdeal credit
= Bank refund
# Delivery time = Till 9 pm
# FNDR (Forward non - Delivery Report ) = Used to reschedule the order

***SUPC (Snapdeal Unique Product Code)***
* It if found in the item details section in PDP
* SUPC is only available on website. Not on application
* It allows Snapdeal to effectively manage wide range of products
(It is a unique code that is given to every product. Every product has there own unique code. It can be used to find the product more easily. Just put the code number on to the search bar and it will show you the particular product).

***Payment methods***
= Debit card
= Credit card
= UPI
=Paytm wallet
=Cash on delivery
//ONDC

***ONDC ( Open network for digital commerce)***
* Cx can make the payment and purchase tje product from ONDC
* If Cx has issue related payment then tell them to contact to Paytm Cx support
* Only prepaid is available in ONDC + Delivery charges
* If they have any other issue then also tell them to paytm as they have tied up with ONDC and they can provide info regarding that more effectively

### E gift card ###
= It's a virtual voucher
= It delivers at Email i'd in instant to max 2 hrs
= One can pay via these E gift cards
= One can purchase this through online mode only
= This isn't available to purchase in Snapdeal but one can purchase products in Snapdeal via E-gift cards
* Code no. = 16 digits
* Pin = 4 digits

### SD BOB (Bank Of Baroda) credit card ###
**Benefits**
= 5% Cashback on every transaction
= Upto 500 rupees cashback on 1st transaction within 30 days
*
Ye account me nhi aayega, ye credit card ke bill pe katega
* They will only get these benefits if they apply for credit card through Snapdeal
( 1 Reward point = 0.25 rupees)
( 100 rupees spending = 20 Reward points)
??? pending ???

### SD seller registration ###
* Documents
= GST number
= PAN number
= ACC number ( current account)
= Email i'd
*After they submit the documents then team will contact them for further assistance

### Account Deletion ###
( See reference for the DTSS)
****Outcomes of acc deletion for Cx =
* Loss of access ( no longer be able to login or access post order/ wishlist / saved info)
* Data removal ( Personal info and data will be deleted from snapdeal)
* Irreversable
***If Cx is facing any gltich, then call to be transfer to ED and status pending with SD

### Undelivered ###
** Reasons **
1. Cx delay
2. Cx not available
3. Cash not ready
4. Call not connected
5. Shipper delay ( unknown courier issue )
6. Miscellaneous ( unknown courier issue )

--> Ask Cx whether they recieved a call or not ( whatever the reason )
(1) If Yes, I have recieved a call. Then we need to ask Cx the conversation held between them
(2) If no, Share the feedback regarding courier boy
(3) Fill FNDR panel and share the TAT 24 hrs for delivery re attempt
(4) Share courier partner name
Tagging :
VOC : where is my order
L1 : courier related issue
L2 : Status shows undelivered but delivery not attempted
Status = open
Case origin = critical escalation

------------------------------------------------
(If OFD after UD --> don't fill FNDR , Status --> open)
Tagging :
VOC : where is my order
L1 : courier related issue
L2 : Status shows undelivered but delivery not attempted
Status = open
Case origin = ?

---------------------------------------------------
ODA ( Out of Delivery Area )
--> Raise a complaint and share TAT of 24 - 48 hrs for update
--> Share courier partner name
( No FNDR will be filled )
Tagging :
VOC : where is my order
L1 : courier related issue
L2 : Status shows undelivered but delivery not attempted
Status = open
Case origin = critical escalation

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### RTO / RTI / RTS ###
** Reasons **
1. Multiple attempts of delivery ( Max 3)
2. Cx refusal
3. Courier issues

** When Cx Order is COD **
Apologies to the Cx and ask to place a fresh order

Tagging :
VOC : where is my order
L1 : courier related issue
L2 : RTOed order complaint
Status : closed

** When order is prepaid **
Apologise with Cx and inform Cx that refund will be initiate in 24 - 48 hrs and reflection TAT depends on the mode of payment. Ask Cx to place a fresh order

Tagging :
VOC : where is my order ?
L1 : courier related issue
L2 : RTOed order complaint
Status = Awaited refund confirmation
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