Notes

(critial sheet link)
https://docs.google.com/spreadsheets/d/1wH6LmJXDEbuTSeATryaFX7KC84_bUHNsm6T0etd4X_A/edit#gid=993047666

(Leval 3 link)
https://docs.google.com/forms/d/e/1FAIpQLSdnWxUFjJrq2AHSQoel99-GABtZJi6muDDn1fpbJnwS_FrU2w/viewform

(speach link RVF)
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=1012564698

Genesys installation Link : http://172.16.211.113/WDE/publish.htm


GENESYSE ID-50850
issue-cx want to know about for refund
action-macro shared//info shared//ask bank statement
comm-apology done//assurance done//info shared//tat shared 24-48
hours for bteam updated//cmn
[email protected]
divya@12345
notes.io/qXjCv
notes.io/qXjMd
notes.io/qWGrH

GENESYSE ID-50850
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done//cmnnotes.io/qXCv

notes.io/qJUqk

GENESYSE ID-50850
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: apology done //assurance done//pdd shared//dispatching details shared//tracking details shared//couier partner name shared//cmn



courier partner name shared //pdd shared//shared dispatching details//shared tracking details//shared the current location //cx agreed//cmn

issue-na
action-na
comm-no clear voice from cx side and cx put my call on hold so that's why transfer the call//cmn




GENESYSE ID-50850
Issue: cx want to know about the refund//refund initiated
on--19-10-2023
Action: req raised//info shared SD credit benefits
comm: apology done//info shared refund initiated in SD credit cx agreed//cmn



apology done//assurance given //tat shared 24 hours for update//arranged the senior call on same call// cmn


issue-cx want to know about for refund
action-tat shared//info shared
comm-apology done//info shared//tat shared 24-48 hours for team update//cx agreed//cmn

1676/2 sector 30b chandighar
shared will try to deliver the order asap

IASPL7791


GENESYSE ID-50850
Issue: cx want to return the product Quality not as expected
Action: return req raised//tat shared 2-3 days for pickup//Rl filled
comm:apology done// shared the courier partner name//also guide to pack the parcel in original packing//cmn

GENESYSE ID-50850
issue- cx want to know about for refund_CIP
action-info shared //tat shared
comm-apology done//tat shared with in 5 days for update//info shared//cx agreed//cmn


Thank You,
Team Snapdeal

GENESYSE ID-50850
Issue: cx want to return the product Item defective or doesn't work
Action: return req raised//tat shared 2-3 days for pickup//RL filled
comm:apology done// shared the courier partner name//also guide to pack the parcel in original packing//cmn

(Social escalation case)

GENESYSE ID-50850
issue-voice is issue
action-na
comm-no response from cx side


GENESYSE ID-50850
issue-cx want to know about for refund(Manual case product)
about-info shared//ask POD //tat shared
comm-apology done//tat shared 24-48 hours for update//ask POD shared on official mail [email protected]//cx agreed//cmn

GENESYSE ID-50850
Issue: cx wants to return the product(manual case)
Action: macro shared//info shared
comm: apology done//ask cx to share the product within 5 days via national courier//cmn


GENESYSE ID-50850
issue-na
action-na
comm-cx ask unprofessional queries and personal info so that's transfer the call after the disclaimer//cmn


GENESYSE ID-50850
Issue: Order late beyond promised date(Shipped case)
Action: complaint raised//asap //info shared
comm: apology done//shared the pdd, dispatch details shared//try to will asap delivery //ask to wait//cmn



GENESYSE ID-50850
issue-cx want to know about for refund(PUC marked)
action-info shared//tat shared
comm- apology done //assurance given //info shared//tat shared 24-48 hours to updated//cx agreed//cmn


GENESYSE ID-50850
Issue: cx want to know about the delivery of the product//OFD
Action: info shared// courier person no. is not mentioned here that's why no. was not shared
communication: apology done//ask cx to wait till end of the day//courier partner name shared //cx agreed//cmn


GENESYSE ID-50850
issue-cx not using Hindi and English
action-req raised
comm-call me back in your prefer language//cmn



GENESYSE ID-50850
issue-cx does not want to return the product
action-complaint raised
comm-info shared//no pickup required//complaint closed as per cx VOC //cx agreed//cmn


GENESYSE ID-50850
issue-cx want to know about or refund
action-info shared//macro shared
comm-apology done//info shared//tat shared 24-48 hours for team after sharing details//ask cx to shared the bank details on mail//cx agreed//cmn



GENESYSE ID-50850
issue-cx ask the niro loan
action-share the info
comm-shared the helpline number on call//share the websit also//cmn


GENESYSE ID-50850
issue-cx want to know about Snapcash
action-info shared
comm-info shared //cmn



GENESYSE ID-50850
issue-cx want know about for refund but cx want change the payment mode
action--info shared//shared the SD credit benefits on call
comm-apology done//cx ask senior call arrange the senior call// cx agreed//transfer the call from senior//cmn