Notes

$18.06


A: 8773105070506972 CB: 5086815358 TRACY | CB w/in a month to give credit, promise to give 1 week credit.

Callback | route to VM | already process credit $18.06 EOC

##########################

A: 8497950930527378
CB: (505) 448-6016

Talk to: LEROY
Concern: NO NONNECTIONS

RESO: Ran ITG, follow TS, cx can connect and access wifi on his phone. Adv cx to contact manufacturer to his laptop. #resolved EOC

CR Ticket #CR114308143

Hewlett Packard (HP)
1-800-752-0900 support.hp.com/

N: ROMERO WIFI
P:

XM: decline

############
###########################
@@@@@@@@@@@@
BLANCH BELLING REP

Hey Estela, Keletso from Merchants Johannesburg is transferring a call from...

A: 8773201580331538
CB: (603) 753-2829 / 6038922303

Talk to: JENNIFER
Concern: VM CONCERN

RESO: Cx educ, add vm pkg, run ITG, route to 1hr. EOC

CR Ticket #CR114324794


@@@@@@@@@@@@

A: 8220100021755702
CB: 6785997072

Talk to: ANTOINE
Concern: No connections | Password Reset

RESO: Ran ITG, follow TS, cx unable to connect her device after she restored the service, update wifi name/pass, cx still getting same error incorect pass. Update on ITG/MSO still not working w/ the new pass. Contact Tech Central dept to ask assistance. Transfer the call. EOC

CR Ticket #CR114335075

N: The Terrells
P: 6785997072

CR Ticket #CR114335075


2001:558:4011:59:355b:953f:3fe6:6fdd
6785997072

2001:558:4011:59:355b:953f:3fe6:6fdd
@@@@@@@@@@@@

A: 8495840010674798
CB: (520) 991-9730

Talk to: MICKEY VELEN
Concern: Remote Issues
SN: MA1440EX4238 - C
XR2 - SHARP

RESO: Ran ITG, guide cx for pairing process. #resolved EOC

CR Ticket #CR114339429


N:
P:

XM: NE

@@@@@@@@@@@@
3421
A: 8499102340070817
CB: (610) 277-2630 6105090324

Talk to: ELAINE
Concern: Request for tech visit

RESO: CX refuse TS, escalate to TL for TC, educ for the fee, sched tech visit 10/26/23 10am-12n. EOC


@@@@@@@@@@@@
CS0314302919 - B REMOVE
A: 8772105740124645
CB: 6513193916

Talk to: LINDA
Concern: Remote Concern | Remove the extra box
sn: PAX500579370 - D NEW
SN: TM1930718811 - C

RESO: Ran ITG, guide cx on the pairing. Remote is working. Unable to remove nthe box due to error. Ask assistance to west. Transfer the call. EOC

CR Ticket #CR114351473

Box to be remove:
CS0314302919 - B


N:
P:

XM:

IPR22E-VS001>05-RQS PRIM EQP
CR Ticket #CR114347905

IPR22E-VT466>00-X1 GSK RQS X1 EQUIPMENT
@@@@@@@@@@@@
Hey Estela, Antoine from Central Billing Teams B is transferring a call from...

403 TY COBB CV LA VERGNE TN 37086

A: 8396100390018193 INCORRECT ACCOUNT

A: 8396510950420078
CB: 6155415254

Talk to: Jake
Concern: NO CONNECTIONS

RESO: Ran ITG, follow TS, modem is working. #resolved

CR Ticket #CR114357428


N: oursnotyours
P:

XM:

8396510950420078


2001:558:4081:c1:7059:d7ff:b8d0:d904
@@@@@@@@@@@@

A: 8777703352363868
CB: 7134370731

Talk to: MARY
Concern: Update wifi name/password

RESO: Ran ITG, update wireless details. CX can connect. #resolved EOC

NOTE:


N: MARY wifi
P: 7134370731

XM:

7134370731

@@@@@@@@@@@@

A: 8529201200462538
CB: 8103888340

Talk to: Andrew
Concern: No connections

RESO: Ran ITG, follow TS, cx still cannot receive any connection on smart TV. 1hrs soak. EOC

CR Ticket #CR114363303
CR Ticket #CR114360886

0 Qualify for monthly device payments
3 Must be paid in full or BYOD
P:

XM:

2001:558:40a2:45:8866:8164:4931:7aaa

@@@@@@@@@@@@
9493
A: 8299400120661900
CB: 3012331022

Talk to: CHOICE
Concern: Cable issues | XRE

RESO: Ran ITG, follow TS, advise the customer it takes two hours for diagnostics and appropriate resolutions to complete. We'll send a text message to 3012331022 to confirm this issue is still occurring. If this issue persists, they should reply to the text within 24 hours to schedule a technician visit. EOC

CR Ticket #CR114366128


NOTE:

N:
P:

XM: decline

10 Qualify for monthly device payments
0 Must be paid in full or BYOD

@@@@@@@@@@@@
3057
A: 8299400040880168
CB: (240) 535-7683

Talk to: BRONIA
Concern: Promo inquiry | Cable service

RESO: CX wants to check how much it will cost if she will cable service. Unable to upgrade service due to error: IPR22E-HS338>23-DISC INVALID WITH PKG | Other dept is closed. Provide option on websit/xfinity app to upgrade service. Offer now tv. No chnages made on the account. EOC

NOTE:

N:
P:

XM: decline

lifetime, iv tlc

IPR22E-HS338>23-DISC INVALID WITH PKG
iv,
@@@@@@@@@@@@

A: 8777702100122659
CB: 8328778965

Talk to: CHRISTINE
Concern: Cx unable to pause the android phone in the app | xFinity App | Update wifi name/pass

RESO: Ran ITG, follow TS, route to 1hr soak. | Ran ITG, update wifi name/pass, call got disco, callback cx. Continue w/ TS. Cx able to connect. #resolved EOC

CR Ticket #CR114377008
CR Ticket #CR114380482


N: TheBowery
P: $bVZx32RmE

XM:

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