Notes

CALLER: An agent from a different dept
ISSUE: Asked for a confirmation about the SODI completion if it's realy 24 hours.
STEPS TAKEN: Confirmed to the agent that SODI will take 24 hours to be completed.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (240) 888-7332
ACC NO.: 8299420620986805
CMAC:
SN:
direct tech solutions
$275.45
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CALLER: Sue Ellen Milkowski
ISSUE: Wants to return devices and disconnect the account.
STEPS TAKEN: Educated cx about the options to return the equipments and transferred to disconnection department to disconnect her services.
REMARKS: no changes made on the account.
TICKET:
CALL BACK NO.:
ACC NO.:
CMAC:
SN:
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CALLER: Hettie Kenny
ISSUE:Received a call from a third party department saying she can save a certain amount off her Xfinity bill and asking for a payment. She also wants to change her payment date.
STEPS TAKEN: Educated cx about our promotions and transferred to billing dept to change her payment date / sup approaved
REMARKS: No changes made on the account
TICKET:
CALL BACK NO.: (717) 265-6222
ACC NO.: 8993110910064285
CMAC:
SN:
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CALLER: Juanita Dillon
ISSUE: Phone activation
STEPS TAKEN: Phone activated
REMARKS: Issue resolved
TICKET: CR085072213
CALL BACK NO.: (347) 873-1664
ACC NO.: 8499200071868019
CMAC: 4075C3481FC4
SN:
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CALLER: Gel
ISSUE: No audio
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085075202
CALL BACK NO.: 5409610922
ACC NO.: 8299600300442639
CMAC:
SN:
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CALLER: Usha Kanakamedala
ISSUE: Wants to lower down her bill while keeping thesame services
STEPS TAKEN: Educated cx about her options to lower down her bill.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (412) 607-3663
ACC NO.: 8993113480206682
CMAC:
SN:
4126073580 - husband
7245198587 -
pitch: y
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CALLER: Wanda Staley
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CALL BACK NO.: 7176337881
ACC NO.: 8993116130007210
CMAC: 94186532A65B
C7000V2
SN:
y
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CALLER: Kayln Jackson-benjamin
ISSUE: Wants to to create a new account in a different address
STEPS TAKEN: Transferred to New sales dept
REMARKS: No changes made on the acc.
TICKET:
CALL BACK NO.: (609) 481-1623
ACC NO.: 8499050500244641
CMAC:
SN:
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CALLER: Wanda Staley
ISSUE: Modem activation
STEPS TAKEN: Ran ITG Modem activated
REMARKS: Issue resolved
TICKET: CR085090250
CALL BACK NO.: (717) 521-8973
ACC NO.: 8993116130007210
CMAC:
SN:
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CALLER: Travis Omopariola
ISSUE: Own modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085095751
CALL BACK NO.: (443) 992-1785
ACC NO.: 8299400472575252
CMAC: 94A67E87C2C4
CM7000
SN:
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CALLER: Patty La Maestra
ISSUE: No picture
STEPS TAKEN: Ran ITG but the issue got resolved before we ran further troubleshooting.
REMARKS: Issue resolved
TICKET:
CALL BACK NO.:
(703) 587-8978
ACC NO.: 8299610262146128
CMAC:
SN:
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CALLER: Kevin Yang
ISSUE: Own modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085104661
CALL BACK NO.: (732) 330-3166
ACC NO.: 8499052850361462
CMAC: 287AEE0B4555
TM822R
SN:
---------------------------------
CALLER: Erik Ranson
ISSUE: Cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085111115
CALL BACK NO.:
(215) 817-2409
ACC NO.: 8499101400009921
CMAC:
SN:

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CALLER: Sandra Erickson
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085113120
CALL BACK NO.:
(540) 616-9498
ACC NO.: 8299600390141489
CMAC:
SN: 4262
7946 - remove
---------------------------------
CALLER: Brenda Manns
ISSUE: flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085117458
CALL BACK NO.: (681) 373-5185
ACC NO.: 8299300011293831
CMAC:
SN: 369900684
DOB: 10/21/1972
application ID: B36548-19998
please call back toms
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