Notes

Hello Sue
Thank you for contacting customer support at www.reservationcounter.com. You have reached the escalations team, we have been calling the hotel several times
regarding your refund request, but the manager has been outside of the property and since she is the only one that approve the refund we need to wait for her. We will
continue following up with the hotel directly and we will send you an email update as soon as we will have one. If you require additional assistance, please let me know.
Kind regards,
Jennifer
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Hello Yolanda
Thank you for contacting customer support at www.reservationcounter.com. You have reached the escalations team. Your reservation has been modified at the hotel
directly for checking in on November 29th, checking out on December 2nd. But since this was a prepaid
reservation, we have to wait until the check in date to claim the
partial refund. If you require additional assistance, please let me know.
Kind regards,
Jennifer
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Dear Martin
Hello.
Thank you again for contacting customer support at www.reservationcounter.com. You have reached the escalations team, we called the hotel regarding your refund, we
sent them the copy of the receipt you sent us and they said that since the rates are dynamic they change from a moment to another and that they did charge you $210.98
not $258.94 that was the lowest rate available when you made the reservation, for that reason they agreed as one time exception to refund you the difference of $47.96, it
can take up to 7 – 10 business days to register on a Credit Card statement. If you have not received your refund after this time, please contact your Card provider. If you
require any additional assistance please let me know.
Always at Service
Jennifer.
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Dear Tanya
Hello
Thank you for contacting customer support at www.reservationcounter.com. You have reached the esclations team and in order for us to follow up your refund request,
we need to ask you to please reply this email with the copy of the receipt given by the hotel as a PDF file showing the lower rate. If you require additional assistance,
please let me know.
Kind regards.
Jennifer
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Good day:
I would like to get assistance, with the following situation: Our customer Robert Drake made a reservation using our company and when he made the reservation he
requested us a Premium Suite, 1 King Bed and that was what we booked him for, however when he arrived to the hotel they didn't have suites available and they
accommodate him in a standard room. For this reason he wants to get a compensation.
We already called EAN and they called the hotel to get the approval from the manager, however, there was no approver available. For this reason we were advised to
escalate the request over your department.
Itinerary number:
Hotel name:
Check in:
Check out:
Thank you in advance for your help.
Kind regards,
Jennifer
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Good day:
I would like to get assistance, with the following situation: Our customer Allen Olsen made a reservation using our services and we charged his credit card the amount of
$146.01, however when he checked out from the hotel they gave him a receipt showing a lower rate of $114.39 (You will find attached the receipt). For this reason he
wants to get a refund for the difference on price of $31.62
Itinerary number:
Hotel name:
Check in:
Check out:
Thank you in advance for your help.
Kind regards,
Jennifer
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Dear Melinda
Hello
Thank you for contacting customer support at www.reservationcounter.com. You have reached the escalations team and we have done everything we could do to fulfill
your request, we called the hotel regarding your refund, but the general manager didn't approve it, because according to him you never submit a formal complaint at the
front desk.
In order to help you we can escalate your request for further investigation by our complaint team, however, we need to ask you to please reply this email with photos or
any written proof you may left at the hotel. If you require additional assistance, please let me know.
Kind regards,
Jennifer
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Dear Lorraine
Hello
Thank you for contacting customer at www.reservationcounter.com. You have reached the escalations team and we have done everything we could do to fulfill your
request, we called the hotel regarding your free cancellation and refund request, but they didn't approve it, because they will stick to the cancellation policy that states that
this reservation cannot be changed or cancelled for any reason. I do apologize for the inconvenience, but since this was the hotel's final decision, we must comply.
Kind regards,
Jennifer
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Dear Enith
Hello
Thank you for contacting customer support at www.reservationcounter.com. You have reached the escalations team, you change is confirmed directly
at the hotel for checking in on December 18th, checking out out on December 19th under the hotel confirmation number 1688719. If you require additional assistance,
please let me know.
Kind regards,
Jennifer
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Hello Denise
Thank you again for contacting customer support at www.reservationcounter.com. You have reached the escalations team. Your cancellation is confirmed. Please refer to
your itinerary number if you need to contact customer service for any reason. We will process a full refund of $164.35, it can take up to 7 – 10 business days to register
on a Credit Card statement. If you have not received your refund after this time, please contact your Card provider. If you require any additional assistance please let me
know.
Always at Service
Jennifer
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Dear Mike
Hello
Thank you for contacting customer support at www.reservationcounter.com. You have reached the escalations team and we have done everything we could do to fulfill
your request, we called the hotel regarding your refund, but the general manager didn't approve it, because according to him this reservation was tagged as "No Show",
now he is sticking to the policy that states that the property gives no refunds for "No Shows". I do apologize for the inconvenience, but since this was the hotel's final
decision, we must comply. If you require additional assistance, please let me know.
Kind regards,
Jennifer
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