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- What is a group interview
- Why group Interview
2.- Case study (individually) - Based on a early morning scenario - 15mins
3.- Role Play - groups of 2 people - Dealing with conflictive situations (Customer and Team scenarios) - 20mins
4.- Task list (individually) - 10mins
- What unique asset do you have to offer Siteminder and the team if you become Senior?
- Identify an occasion when you gave back to our support team. And what was the impact
- Describe a time when you improved a process. Why is it now better?
- Describe a time when it was necessary to disappoint a customer. How did you handle the situation and its repercussions?
5.- Open discussion - Full Group - Time to shine. 10-15mins
- How will you increase the team efficiency
- Initiatives for improvement
6.- Closure - 5mins
The Human Knot. This brain teaser depends heavily on how well everyone works together. Participants need to stand in a circle, shoulder to shoulder. Then place their right hand in the hand of someone standing across the circle from them. Then place their left hand in the hand of a different person (not standing directly next to them). The participants must then try to untangle themselves without breaking the chain, if broken they must start again. This is a great problem solving and communication activity.
Tallest Tower. For this activity you will need a variety of items to build with, these can be anything readily available, for instance toothpicks, newspapers uncooked pasta, wooden blocks etc. Participants are required to build the tallest freestanding structure from the provided items. This is an ideal activity for creative problem solving and improving collaboration skills.
Dear XXXX,
We are pleased to let you know that the login access issues affecting a small number of customers this morning has been resolved. However, please let us know if you are still having any login issues.
It is unlikely that we will be able to identify the exact cause of the issue as it appears to have been a temporary network problem limited to customers of some Internet Service Providers in Ireland. We have been made aware of reports of Irish customers having similar access problems to other international web sites and services at the time.
SiteMinder's systems and applications were and are fully functional and we had no reports of similar issues from our customers in other regions.
Apologies for any inconvenience this may have caused you.
Kind Regards,
XXX
The SiteMinder Support Team
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