Notes

purchased a TV via PayPal for a total of around $470 initiated from Facebook Marketplace and he told me I could pay through PayPal so I did. I have attached my multiple attempts to contact. I gave him my address of where it should be shipped to and I sent the money by PayPal. After I sent, communicating virtually stooped until he ghosted me and I realized that I had been scammed. I immediately contacted PayPal and the representative told me that I should contact my card issuer and get them to file a claim to hold the funds on the sellers account. I asked them twice to be sure and the agent assured me I could take this route to recover my funds as I have been robbed and I have had multiple conversations on this matter since with PayPal support. I filed a claim which was denied within a few hours the first time. I asked Chime to reopen the investigation to help me recover my funds from the merchant's PayPal. I disputed the 7th and Chime declined on the 7th as well just after a few hours only. Chime refused to dispute claiming it is against the terms but the I was told by a PayPal representative that I could and I should. The only was I was able to get my dispute raised was to complain. The purpose of a dispute is to recover what a merchant refuses to help with and I was told any dispute with my card company is bound to their rules and not that of the merchant.. I submitted a rebuttal which was denied by Chime. They claimed that the merchant likely shipped the item which I proved false. The evidence is available for Chime to see once again. Chime has a pattern of doing this. There are hundreds of complaints of Chime refusing to help their customers when they have been frauded or scammed. I urge the readers of this report to take note that this could happen to you, as it has happened to countless people. All I am doing is asking Chime to do a proper investigation and help me recover my funds. Every time I inquire, I am gaslighted with generic responses.