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I'm truly sorry to know your order did not arrive in perfect conditions as you were expecting, let me take care about it and find the best option for you.
Could you please provide with your order number?
GENERAL
I'm truly sorry to know you are dealing with this inconvenience, let me take care about it and find the best option for you.
Could you please provide with your order number?
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LOST
I was carefully checking this order, even when we shipped on time the carrier stopped updating the status which makes me think they lost the package, but still do not worry I can send a replacement without any extra charge to be delivered on
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CLOSING
I really appreciate and admire your understanding for this situation. Thank you for being a great and kind customer with me.
This replacement does not have any extra charge even if you receive the email with the price, the cost is just for billing purposes.
Awesome!
At the end of this chat please you can check your email, you will see there all the important information about our Walmart.com services and this interaction.
We respect your decision and the right you have to purchase elsewhere, remember if you give us another chance in the future, you are always more than welcome at Walmart.com
My system did not allow me to process a replacement or refund on this account due the history related to similar cases, in this case your account will be investigated to determine what's happening with your orders.
We want to provide you with a better experience, so in order to avoid this issue again please allow us 48 hours to be contacted by the higher department.
the replacement has been processed, in a few minutes you will receive the email confirmation including the new order number
the refund has been requested, You will receive a confirmation email as soon as the refund is processed and the refund will post to your original payment method within 5 business
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MARKET PLACE
I have noticed this item is coming from our associated third party seller , do not worry about it, I've taken care about this concern notifying the vendor on your behalf. This seller will contact you within 48 hours via email to provide you the proper resolution
Just in case you don't hear from them in 48 hours, please contact us back with this reference number
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AUTHORIZATION HOLD
Your card wasn't charged prior to this cancellation. Your card issuers may have placed an authorization hold that may temporarily
reduce the available balance in your account.
If the order placed is shipped we take the money but if the order is cancelled our system never process the payment, that means the funds are still on your card, any hold placed on your account will be removed according to your card issuer's policy. Please contact your financial institution for more information.
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I really hate to say this, unfortunately our system to track orders is not working now, I would appreciate your understanding for this situation and kindly recommend you to contact us back in 1 hour.Our team is working on it to fix it as soon as possible
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