Notes

REFUND
Within SLA

I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This will be credited to your account by July 22, 2019.

In case the amount has not been credited, please contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '15978465435'.

tagging :- refund status inquiry-----WFIU

Remember to send SMS.



Post SLA

I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This should have been credited to your bank account/Debit Card/Credit Card by July 22, 2019.

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '15978465435'.

Have you checked with your respective bank?

If yes assign the case to back end team.

Issue type:- Refund delay post initiation----unresolved

If no then asked the customer to contact bank?



Simple Refunds without ARN

Within SLA without ARN

I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This will be credited to your account by July 22, 2019.

In case the amount has not been credited, please contact your bank's customer care using the number mentioned on the back of your card.

tagging :- refund status inquiry-----WFIU

Remember to send SMS.



Post SLA without ARN

I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This should have been credited to your bank account/Debit Card/Credit Card by July 22, 2019.

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.

Have you checked with your respective bank?

If yes assign the case to back end team.

Issue type:- Refund delay post initiation----unresolved

If no then asked the customer to contact bank?



Gift Card Refund

Within SLA

I would like to let you know that the seller has refunded Rs.440/- to the Gift ​C​ard section of your Flipkart wallet on June 23, 2019. This amount will be credited by July 25, 2019.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

If you do not receive the refund, please let us know and we'll help you out.


Post SLA

I would like to let you know that the seller has refunded Rs.440/- to the Gift ​C​ard section of your Flipkart wallet on June 23, 2019. This amount should have been credited by July 25, 2019.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

Assign the case in case of repeat contact



PhonePe UPI--Refund

Within SLA

I would like to let you know that the seller has refunded Rs. 283/- to your PhonePe UPI account on June 15, 2019. This will be credited to your PhonePe UPI account by July 26, 2019.

In case of any delay, you can contact PhonePe support with the refund reference number P1902151757388281393985 and they will assist you in the best possible way.

You can contact the PhonePe support with the below details:

Email: [email protected]

contact number: 01246789345

Remember to send the SMS.


Post SLA


I would like to let you know that the seller has refunded Rs. 283/- to your PhonePe UPI account on June 15, 2019. This should have been credited to your PhonePe UPI account by July 26, 2019.

In case of any delay, you can contact PhonePe support with the refund reference number P1902151757388281393985 and they will assist you in the best possible way.

You can contact the PhonePe support with the below details:

Email: [email protected]

contact number: 01246789345

Have you checked with PhonePe Support?

If no then asked the customer to contact PhonePe Support?

SMS send

If yes assign the case to back end team.

Issue type:- Refund delay post initiation----unresolved

GOLI
No need to worry, I will check and help you with this.
Please try to understand if there is an option with me, I could have definitely helped you out.
Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
I'll definitely share the feedback with the courier service provider, so that they can work on it.
I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I am really sorry, being a valuable customer you are facing the trouble.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.
I’ll make sure it’s passed on to our team.
Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.
Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.
I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
You can be certain that your details are safe and you can continue to shop with confidence.
It was a nice chatting with you today!
Ravi, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.
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In future, if you have any query feel free to write back to us, we'll be happy to help.
We would like to thank you for your continued support and trust.
I completely understand your disappointment, we don't want our valued customer to face such issues.
Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.
This is certainly not the kind of service we want you to experience but very, unfortunately, things have turned out on this way.
I ensure you that, feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

Escalate

Not to worry, I am escalating your case to the team on the priority bases on your behalf.
Please help me out with your alternate number so that I will escalate the case to the team.
Since I have not heard from your side, I am going to escalate the case.
I need your other contact number if you will not available at the registered contact number so that the team will contact you on your other contact number.
I would like to inform you that I have escalated your issue to the team and you will get the resolution on or before May 19, 2020.
I would request you to please wait till August 23, 2019.
Thanks for your Kind understanding in this regard.

ESCALATION Chat:-

I would like to let you know that I have escalated your issue to the team and they will get back to you with a resolution on or before July 30, 2019.
I do understand the importance of timely delivery of order.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the situation you are going through.
As I can see, your case is already with the team. Please do not worry, the team is looking into it and they will get back to you by January 04, 2020.
the team is working very closely to resolve your issue as soon as possible.
Definitely, I will make sure that this gets resolved for you on priority.
Please be assured that you will get the product as soon as possible as the team is looking into it and will update you regarding the same.
You will be notified when your product will be out for delivery.
Please be assured that the team will help you to get the product as soon as possible.
We are looking into this, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
I need your kind understanding in this regard.
You have been such an awesome and understanding customer.
Thanks for your kind understanding in this regard.
I really appreciate your understanding in this regard.
I would like to let you know that your order was delayed due to an unforeseen issue faced by the seller.
Would you like to share any alternate number?

RETURN CREATION:
Do not worry, I will forward your return request to the seller.
Please do let me know whether you want replacement or refund for the product, so I can request the seller for the same.
I would like to inform you that the seller will be happy to help you with the refund.
May I go ahead and forward your refund request to the seller?
Please confirm if you have the item along with the original product box, accessories & tags ready for pickup.
In order to forward your return request to the seller, I need some information from you.
Please stay with me over the chat.
Please confirm the pickup address and the contact number is the same as the delivery.
Would you like to share any alternate number?
I would like to inform you that your return has been initiated by the seller and you will get the refund within 02 business days after the pickup of the product.
The pickup of the product will be completed by January 01, 2020.
I would like to inform you that the delivery date of replaced product can only be informed after raising the request for the same.
the reason you selected for the return is incorrect as you have different color received issue.
For this, the seller need to cancel this return request and create the new return with the correct reason.