Notes

dicreet // acc. details safe
I would like to inform you that the fraud is able to happened when someone asking your OTP which is sent to your registered mobile number. We are just asking your account details for sending money. You will be glad to know that there is no OTP required for sending money to your account.It's totally safe you can trust us.

Hi, Good Evening! I am Vishal. How can I help you today?

Please accept our sincere apology for the inconvenience caused.
REFUND or REPLACEMENT
Please confirm that you want replacement or refund?
Kripya bataaye ki aap refund lena chaahe ge ya refund?
We are very regret to inform you that we are unable to replace the item due technical limitations we are able to initiate the refund for this product , Is that okay for you?

Change Register mobile number / id
We are very regret to inform you that we are unable to change your registered mobile/registered id number due to technical limitations.

Pincode error
There area you are in non serviceable for delivery we are very regret to inform you that we can't avail the delivery service for some time. Sorry for the inconvenience caused.


Pickup confirmation
Please confirm that your pickup of your item is done or not?
Kripya confirm krvaaye ki kya apka pickup ho chuka hai?

Further Assistance
Kya iske alawa main apki aur koi sahayta kar sakta hun?
Cx need no. Info.
Is there anything I may assist you with?
Kya apko apne product ki koi jaankari chahiye?


Escalated assistance
kindly elaborate your concern so I assist you better!
Kripya apni baat vistaar se samjhaaye taaki mai apki behtar sahyta kr sku!







If you have any query related to Snapdeal please share we will try our level best to give you best possible resolution.
Kripya hume bataaye ki hum apki kiss prakaar sahyta kr skte hai hum koshish krenge ki apko behtar se behtar vikalp diya jaaye.






Is there anything I may assist you with ? If you have any query you can contact to us we will try our level best yo give you best possible resolution.







Please tell me what you want to ask we are here for you. We will try our level best to give you best possible resolution.

How to share details//Order Section
I would like to tell you that you can have your order id/ suborder id from the My Order section.You can also share your registered mobile number or E-mail id.
Mai apko batana chahunga ki aap My Order Section me jaake apne order id ya suborder id ka pta kr skte hai ya aap apna registered mobile number yaa E-mail is share kr skte hai. Hume apki madad krne me khushi hogi.

Issue in asking details
We will help you and try to resolve your issue.But, we need to know your order number/sub order number/registered contact number for fetching up your details. Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!
Hum apki jarur madad krenge, mujhe apki order id/suborder id / registered number ki jarurat hai taaki mai apko order ki information de sku . Kripya aap order id /suborder id/ register number share krien jis se mai apki behtar sahyta kr sku!

Given but not details/ details in pic/audio msg
I am unable to get your Order / Suborder / Registered Contact Number from the above information , I request you to share your Order / Suborder / Registered Contact Number, So that I can assist you better!
Mai uppr di gyi information se order id / suborder is / registered number nhi dhundh paa rha hu Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
I am unable to get your product from the Order id , I request you to share your Suborder id / Registered mobile number So that I can assist you better!
I am unable to get your product from the Suborder id , I request you to share your Order id / Registered mobile number So that I can assist you better!


Wrong Number//Need order id /suborder id//
I am unable to get your product from the contact number , I request you to share your Order / Suborder So that I can assist you better!
Mai apke register number se apke orders ke details nhi dhundh paa rha hu apse anurodh hai ki kripya apna order id /suborder id share krien jis se ki mai apki behtar sahyta kr sku!

No Brand Packing
we can understand your concern. We would like to inform you that try to maintain the brand packing & check well that product should be unused/ Unwashed and with price tag or invoice provided with the product.
Out Of Stock
Sorry for the inconvenience caused. You can check after sometime it will be available for you after few days.


Unable to change address
We are very regret to inform you that we have Error in delivering the product as the pincode you have provided is under Unservicable area. Sorry for the inconvenience caused.


Unable to Find details
I would like to tell you that you can have your order's id from my Order Section. From there you will be able to find details of order like order id / suborder id or you can share your registered E-mail id or number.
Mai apko bataana chahuga ki aap My Order section me jaake apni order id ya suborder id pata kr skte hai yaa aap apna registered mobile number yaa registered E-mail id bhi de skte hai.


Escalated issue
I need your Order / Suborder / Registered Contact Number for ----issue----. Please share me your Order / Suborder / Registered Contact Number, So that I can assist you better!
Mujhe apke order -----issue-------- ke liye mujhe apke order number/sub order number/registered contact number ki jarurat hai kripya aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


Call
You can call 9212692126 this is our calling customer care number. They will provide you best possible resolution or you can select the Call Me Now option from My Order you will get a revert call back from our support team.
section
Want to call Senior// Escalate to High Authority
I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.They will study your case well and interpret the best possible results . we never let our customer without a resolution. I assure you this will never happen again.
Mai jarur apka concern aage tak pahunchaaunga . Mai iss baat ka pura shyaan rkhunga orr jald se jald hum apko samadhaan dene ki koshish krenge. Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahiye aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Exchange policy
Sorry Sir we are very regret to inform you that we don't follow the exchange policy whatever you've got is under the description of what seller describes on product description page but we can return it.Don't worry mam your chat has landed to me it's my duty to provide best possible resolution. Please confirm that you want to return the order or not?
Mujhe bataate huye bada khed ho rha hai ki hum apka product exchange nhi krr skte kyu ki apko jo bhi product deliver hua hai woh product ki description ke hisaab se hua jo seller dwara sunischit ki jaati hai prr hum aapki return ki complaint register kr skte hai, Kripya bataaye aap is product ko return karvaana chahte hai ya nhi?






I can register your complaint but we are able to give you refund this time , Is this okay for you ?

Re-SCHD
As per your request , the pickup of your item has been schedule and it will be picked up by----------- delivery partner within a maximum of 2-3 days. Keep the product in original packing and product should be unused & unwashed and with price tag.
As far as I can see the pickup of your item has been already been schedule and it will be picked up by -------delivery partner within a maximum of 2-3 days Keep the product in original packing and product should be unused & unwashed and with price tag.





Apke anurodh ke anusar maine apki request register kr di hai apke product ka pickup attempt ---- delivery partner se 2-3 din ke ander kr diya jaayega .kripya product ko original packing me rakhe or use na kiya ho or dhula hua na ho or price tag ke saath ho.

Jesa ki mai check kr paa rha hu apka product ki complaint phele se hi register hai apke product ka pickup attempt ---- delivery partner se 2-3 din ke ander kr diya jaayega . kripya product ko original packing me rakhe or use na kiya ho or dhula hua na ho or price tag ke saath ho.


COUPON APPLY
I would like to tell you that after slecting the payment mode for the product, you can have a option for applying PromoCode over your display. You can apply PromoCode from there.
Mai apko bataana chaunga ki Order krne ke baad, payment process se phele Apply Coupon ka option aayega ap wah se apna coupon apply kr skte hai.

REFUND INITIATE
Mam/Sir humare dwara apka refund initiate--------- taatik ko kar diya gya hai. Aap is reference number ---------se uss trasaction ka se ap apni bank account me refund ki jaankari prapt kr skte hai.
Aap kripya check kr le hume bataaye, humari tarf se apka refund success ho gya hai.

No update on system
Don't worry I have updated your concern. It takes some time to updated the information on the system.
Aap nischint rhe humare tarf se apki request le li gyi hai apke sysmtem me bhi yeh jald se jald update show hoga .

Google info.
I am unable to check the information due to technical errors.You can check the description of product on Snapdeal or you can search in on internet.
Mujhe bataate huye bada khed hora hai ki takniki kharaabi ke karan Mai apke product use krne ki information nhi dhundh paa rha hu. Apse request hai ki kripya aap internet pe iske parinaam dekh le. Apko jarur koi na koi behtar vikalp milega.


RTO (COD)
Sir, We apologize as we were not able to deliver your order due to technical errors. I request you to place new order.We assure you this will never happen again.You can order a new product from Snapdeal.
Mai apko batana chahunga ki apka order kisi technical issue ke karan cancel ho gya hai. Mera apse anurodh ki hai ki kripya aap apne liye nya order place kr le. Humari puri koshish rhegi ki apko jaldi se jladi apka nya order deliver krvaya jaaye !


Pick up to ware house journey
I would like to inform you that after registering your return request the pick up will be attempted in 2-3 days. After the pick up attempt your product will deliver to ware house for quality check that procedure takes upto 7-8 days. After quallity check we will able to know whether quality check is pass or fail. We will be able to refund or replace you your product.
Mai apko batana chahunga ki return request dalne ke baad 24-48 ghante ke ander apki pickup ki request generated ki jaati hai iske uprant apko 2-3 din ke ander pick up krvaaya jaata hai, Pickup ho jaane ke baad aapka product quality check ke liye ware house jaata hai jisko paas hone me 7-8 din lag jaate hai uske uprant yeh dekha jaayega ki apka product quality check me pass hai ya fail. Uske baad apka refund ya replacement kr diya jaata hai. (Bank me reflect)
DSQC
I would like to inform you that after registering your return request the pick up will be attempted in 2-3 days. After the pick up attempt your product will check on your door step which takes maximum up to 5-10 minutes. After quality check results we will be able to refund or replace your product.
Mai apko batana chahunga ki return request dalne ke baad 24-48 ghante ke ander apki pickup ki request generated ki jaati hai iske uprant apko 2-3 din ke ander pick up krvaaya jaata hai, Pickup ho jaane ke baad aapka product quality check apke door step pe 5-10 minute ke ander ho jaata hai or humare tarf se apka refund ya replacement kr di jaati hai

No bank a/c
I would like to inform you that you can share the bank details of any of your family members or friend. Otherwise, we will not be able to initiate refund.
Mai apko bataana chahunga ki aap apne kisi family member ya dost ke bank details provide krva skte hai. Bina account details ke saath hum apke refund krne me asamarth hai.

Return
Please tell me what difference do you find in the product you have been delivered.So that I can register a complaint for you.
Mai samjh skta hu ki aap product return krvaana chahte hai. Kripya bataaye jo product apko deliver hua hai woh jo apko product ki description me show ho rha hai us se kitna alag hai.

Bargaining
I would like to inform you that the price variations occurs from the seller's end. I am so sorry to say but you have to pay as per the price mentioned in the description of product's page.
Mai apko btaana chaaunga ki price me uttar chadhaav seller ki trf se kiya jaata hai apse kashma chauhunga prr apko App ya Website me jo price show ho ra hai apko uske anukul hi pay krna pdega.

Cx wants to talk in specific language
We are very regret to inform you that we are unable to have a conversation in Malayalam I would like to tell you that that we are able to talk in Hindi or in English.
Mai apki jaankari ke liye batana chahunga kiAap App ya Website pe sign up krke ya kisi dost ko refer krke ya orders place krke snapcash earn rk skte hai

PDWP
I would like to inform you that order---------is been delivered you on------ , please confirm us that you received your delivery or not ?
Kripya confirm krvaaye ki apko aapka product deliver ho paaya hai ya nhi ?


Kya apko courier delivery ke liye ----- pe koi call aaya tha?

Inside TAT Refund
Jesa ki mai check krr paa rha hu ki apka product ke refund humari taraf se ------kr diya gya hai jo ki apke account me reflect hone me (tat) lega apse anurodh hai ki kripya (TAT) ka wait kr le. Agar aapko kisi bhi samsaya ka saamna krna pde toh aap hume bataayein hum uska jaruru samadhaan denge.


FAKE OFFER QUERY
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.


seller query
I know sir you are waiting for a resolution.We will help you and provide best possible resolution. whatever be your query is, please send it to us through mail help@snapdeal.

Help
Please tell me what information you want to have we are always here for you we will try to give best possible resolution.


Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.
LINK visit
You can visit this link and choose the order you like the most , hope you like the products .
Aap diye link prr ja skte hai or apna order place krva skte hai asha hai apko order pasand aayenge.

NEFT details on hold
Sorry, that you are facing such an issue. I have registered your complaint.We are still working on your concern . Within 5 Days our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Offers
I would like to inform you that whatever be the offers available are there in product description page you can have various benefits from all over from there. Also there are terms and condition mentioned in along with them so as to avail maximum benefits from them.

Change delivery address //Pincode
We will try our best to change your address but as the the product is shipped so we are very regret to inform you that we are unable to change your address. We requested you to please coordinate with the delivery boy for the same.
Whatsapp Chat ID –
Issue –cx wants to change adress details
Action Taken – replied on whatsapp
Communication –info. shared// denail given// MFG generate not able to change //ask to contact delivery boy // cx agree

OFP
Jesa ke check kar pa rha hu, apke order aaj "Out for delivery" ke liye tha
Please confirm krwaye ki kya apko courier partner se---- ko koi call delivery ke liye aaya tha?


Sir, I can see your product is "Out for pickup" now and you will shortly receive a call from courier team.
Also, I will work with courier to ensure on time pickup. Please be rest assured wait till the end of the day.
Whatsapp Chat ID –
———————————-—————-—
Cust Concern –wants to know about pickup
Action Taken –Replied on W/A
Communication –its OFP// ak to wait Till EOD// Cx agreed
refund

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –rto marked// refund initiated on --- // reflection TAT-----shared//ask to place new order//info shared
Whatsapp Chat ID – 24592848
———————————-——————-
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication –initiated on--- //outsideTAT // Bank details shared info shared // ask to wait 24 to 48 hours // cx agree


Whatsapp Chat ID – 24592848
———————————-——————-
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Initiated on----// reflection TAT shared //info shared // cx agree

IC changed
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx wants to change replacement to refund
Action Taken –replied on W/A
Communication – IC changed to -----from----


Payment deducted order not confirmed
Whatsapp Chat ID
———————————-——————-
Cust Concern – cx want to order payment
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // ask to wait ----days //cx agree
info.

N/A tracking id // URL
Whatsapp Chat ID –
———————————-—————-—
Cust Concern –wants to know tracking id/URL
Action Taken –replied on whatsapp
Communication –info. given // denial// product not shipped //cx agree

Whatsapp Chat ID –
———————————-—————-—
Cust Concern –wants to know the ----
Action Taken –replied on whatsapp
Communication –info. given // cx agree

Quality check ware house //En-route to ware house
Whatsapp Chat ID 27514527


———————————-——————-
Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // ask to wait 7-8 days // en-route to ware house //quality check //
NEFT details invalid
Whatsapp Chat ID –27717607
———————————-—————-—
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – previous bank details are invalid //ASK to share NEW NEFT details shared//info shared//cx agree.

INVALID deatils
Whatsapp Chat ID –27717607
———————————-—————-—
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – previous bank details are invalid //ASK to share NEW NEFT details shared//info shared//cx agree//macro send //TAT 24-48 hrs

Whatsapp Chat ID –27793185
———————————-—————-—
Cust Concern – cx ask for product
Action Taken – replied on whatsapp
Communication – ask to wait 24-48 hours //PDWP case// shared//info shared // cx agreed//

UD

Whatsapp Chat ID –
———————————-—————-—
ust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – Ask to wait//ud marked//fndr filled//tat 24 to 48 hrs shared//info shared//alternate no.-

Exception while fetching ndr questions
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr not able to fill due to Exception while fetching ndr questions //info. shared cx agree//alternate no.-

RPI not generated
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –waiting for PUC //tat shared 24-48 hrs//rl not fill//info shared//RPI required

RPI generated
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication – //tat shared 2-3 days //rl not fill//info shared//RPI generated//

Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 2-3 days our team will update you regarding your complaint and I will personally work on this to resolve at the earliest and would like to inform you that your pickup will be done by Delhivery_DSQC.


RL already filled
Whatsapp Chat ID
———————————-——————-
Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared //RL already FILLED // ask to wait 2-3 days//cx agreed

STUCK
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –order is Stuck //tat shared ASAP // info shared/cx agree

DDR breached
Whatsapp Chat ID –27745417
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ASAP//DDR breached //info shared // cx agreed

Denial Under TrustPay //return denial
Whatsapp Chat ID –27758678
———————————-—————-—
Cust Concern –wants to return the return the product
Action Taken –replied on WhatsApp
Communication – cx received Size 10 but want 9// cx order 10 and got 10//Denial given// Info. shared

empty parcel
Whatsapp Chat ID –27849991
———————————-—————-—
Cust Concern –wants to know the refund status
Action Taken –replied on W/A
Communication –Undertaking from received // ask to wait 7-10 days //cx agree