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Hi Anshu,
Thanks for your valuable time over the call and for being a Flipkart Plus member.
We understand your concern about the cancellation of your order 'OD115980402738628000' for the product 'Kenamin Men Navy Sandals'.
We are sorry to let you know that your order has been cancelled by the seller’s partnered courier service provider with the reason stated as 'Rejected By Customer'.
As per our telephonic confirmation you confirmed that you haven't rejected the order.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that your feedback will be shared to the courier service provider so that this does not happen again as we do not want to loose our valuable customer and they'll do their best to make sure that you don't experience this again.
We would like to thank you for your understanding.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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