Notes

Emotional intelligence

Emotional intelligence is a popular buzzword in social science. Scholars have a continuing interest in
the field of emotional intelligence (Alavi et al., 2013; Karimi, 2012; Srivastava, 2013). As a result,
there are as many definitions as there are people who have attempted to define it. Emotional intelligence
has been defined as ‘‘the ability to perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate emotion in the self and others’’ (Mayer et al., 2000,
p 396). This definition consists of three types of abilities: (i) expression and evaluation of emotion, (ii)
regulation of emotion and (iii) using emotions in decision making process. A similar definition was
given by Bar-On (1997) as “an array of emotional, personal, and social abilities and skills that influence
an individual’s ability to cope effectively with environmental demands and pressures” (p. 14). Again,
Goleman (1998) claimed that “emotional intelligence is the sine qua non of leadership.... Without it, a
person can have the best training in the world, an incisive analytic mind, and an endless supply of smart
ideas, but he still won’t make a great leader” (p. 93). He also suggested that the most important factor
that distinguishes effective leaders is not their IQ but their Emotional Quotient (EQ) (Goleman, 1998).
Therefore, emotional intelligence is the ability to perceive and understand emotions, to regulate and
organize emotions and, to generate and manage emotions so as to enhance thinking and promote
intellectual growth.

Componnets of eq

(i) Self-awareness is associated with the ability to be aware of which emotions, moods, and impulses
one is experiencing and why. This also includes one’s awareness of the effects of his or her feelings on
others. (ii) Self-regulation refers to the ability to keep one’s own emotions and impulses in check, to
remain calm in potentially volatile situations, and to maintain composure irrespective of one’s
emotions. (iii) Motivation represents the ability to remain focused on goals despite setbacks, to operate
from hope of success rather than fear of failure, delaying gratification, and to accept change for
attaining the goal. (iv) Empathy refers to one’s ability to understand the feelings transmitted through
verbal and nonverbal messages, to provide emotional support to people when needed, and to understand
the links between others’ emotions and behavior. (v) Social skills are associated with one’s ability to
deal with problems without demeaning those who work with him or her, to not allow own or others’
negative feelings to inhibit collaboration, and to handle affective conflict with tact and diplomacy

Importance of EQ

https://www.lifehack.org/articles/communication/emotional-intelligence-why-important.html

verbal and non verbal communication

https://www.livestrong.com/article/156961-the-importance-of-verbal-non-verbal-communication/