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Thank you for writing in.
We understand your concern that you want to exchange 'Micromax canvas nitro e352' on Flipkart.
We would like to let you know that the exchange discounts offered by sellers for products vary from time to time and are valid only for a certain period. We request you to check the buy with exchange offer by selecting brand, model name and IMEI number to get the discount price.
However, to avail exchange below are the guidelines to be followed :
- Check if Exchange offer is valid for the product.
- Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
- Pay the discounted amount listed on the website.
- You will have to furnish the same product as opted during the purchase to FE while Delivery.
- You have to keep the products charged for the FE to check.
- Take a backup of the data before handing it over to the FE.
- You cannot avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, You cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to FE. The only possibility is to cancel the exchange order and place a regular order.
Below are the detailed guidelines for wishmaster:
The wishmaster will check the exchange item before the new item is handed over to you. Listed below are the checks that will be followed.
- IMEI number on mobile matches against IMEI number entered by you.
- Brand of mobile matches the brand entered by you.
- Mobile stays powered on without charger for 30 seconds.
- Mobile screen is not broken.
- The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
- The i-Cloud account should be unlocked for iPhones.
We would like to thank you for your understanding.
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