Notes

OPENING

Hello, my name is Ashish. How may I help you today?
Hello, my name is Ashish. I will surely help you in best possible way.

PARAPHRASING

I understand that you are concerned regarding
I am sorry to learn that you've received empty package for your order.
I am sorry to learn the issues you had regarding the delivery of your order.
I am sorry to learn that you haven't received the refund for your order yet.

APOLOGY AND ASSURANCE

I apologize for the inconvenience caused to you in this regard.
Be assured, I will surely take care of it as per your satisfaction.
Please be assured it will definitely be delivered/resolved within the given time frame.
There is nothing to worry at all.

HOLD

May I place your chat on hold for two minutes while I research this for you?
Thank you for waiting patiently.

TRANSFER

Sir we have a different team for these issues. I am right away transferring the chat to the relevant team. Please be online.

REFUND

As I can check that the item is a non returnable item, therefore I am right away issuing the complete refund for the order
Refund issued successfully.
It will reflect in your account within 3-5 business days,
You may check your refund status here: https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

LOST IN TRANSIT

As I can check that the tracking for the order is not update since .. therefore it seems that the order is lost in transit.
We typically notify customers whenever such delays occur, and I sincerely apologize that you were not notified in this case.
Therefore I am right away issuing the complete refund for the order or if you want I can also provide replacement for the order.

FEEDBACK

I am right away escalating the issue to the higher authorities so that they can take appropriate action against the seller so that they can take appropriate action.
I can assure you that appropriate action will be taken and it won't be repeated again in future.
Please allow me a last chance.

WMS DELAY

I am sorry to learn the issues you had regarding the delivery of your order.
I have checked the order details and observed that ATS is the courier assigned for the delivery of this order.
I see that courier planned to deliver your package but failed to do so due to courier limitations.
The status might have been updated erroneously by the courier.
Therefore to help you, I have contacted the courier team and strictly inform them to deliver the item to your doorstep at the earliest.
Also, I have asked them to contact you on your phone number before delivery for your convenience and confirmation as well.
Please be assured the order will definitely be delivered to you within.. There is nothing to worry at all.

TSDBNR

I'm sorry to know that you didn't receive your order # yet/ even tracking shows delivered.
Be assured, I will surely take care of it as per your satisfaction.
I'd like to inform you that sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way.
When this happens, we expect the carrier to deliver the package within one business day.
When your order does arrive, there's no need to contact us. However, if you haven't received it by Thursday, May 18, 2017 5:00 PM (PDT), please let us know through the link below and we'll be happy to get a refund or replacement for you as per your instructions:

ISSUE ESCALATE

As there might be some technical issue going on. However you need not to worry for the same.
I am right away escalating the issue to the technical team. They will check the same and definitely
resolve the issue within 24 hours.
There is nothing to worry at all.