Notes

Hello, my name is Johnson. I'll be glad to help you.

I understand that you are concerned for the delivery of your order. I will surely help you in the best possible way.

I understand that you are concerned for the refund of your order. I will surely help you in the best possible way.

I am sorry to know that the item you received is in damaged condition. Please accept my apology for all the inconvenience caused to you in this case.


I am sorry to know that you have not yet got the delivery of the item but the tracking shows it as delivered. Please accept my apology for all the inconvenience caused to you in this case. I will surely help you in the best possible way.

Could you please allow me two minutes while, I check what best I can do for you ?

Could you please allow me a minute or two while, I look into this for you ?

Be assure that it is my responsibility to work on your concern and try to resolve in best possible manner. Fixing this issue would be my responsibility.

I appreciate your patience while I am looking into your issue.

Thank you for your time and patience

Is there anything else I can help you with today ?

I hope I was able to resolve all your queries for the day

Have a great day ahead and a blessed week. Take care.

Thank you for contacting Amazon. We hope to see you again soon.

To close this window, please click the "end chat" link.

APOLOGY

Please accept my apology for all the inconvenience caused to you in this case.

I know you are not supposed to face this, but I hope you can understand that it has not been done intentionally.

I would feel the same if I had been at your place. We are here for you so we need to work according to your comfort.

I understand your frustration that you are going through because of this issue. Had I been in your place, I would reacted in the same manner.

Being an e-commerce we rely heavily on our carrier service for our transportation services. In spite of our best efforts sometimes the carrier service does not live up to our expectations.



Assurance

I understand the package is important for you and you want a resolution. I will help you with all my resources.

I do care for the issue that you are facing and I will leave no stone un-turned in resolving this issue for you.

I am assuring you that I will try my best to get it done for you on the maximum priority for you with maximum efforts. You are our valued customer and our customer are always expecting hassle free service from our side.

I am assuring you that I will convince you with my work instead of my words.

Please allow us an opportunity to get it resolved for you.

I will take care of this on your behalf and try to get it resolved for you on utmost priority.

I am sure, It would be last contact regarding this issue.

Please allow me an opportunity to get it resolved for you.