Notes

Hello Good Morning/Afternoon May I Please Speak With Mr/Mrs ______
Hi My Name Is --------- And I'm Calling On Behalf Of Medicare
How Are You Doing Today?
The Reason For My Call Is Because We Had Sent A Form And Never Received A Reply (Form B-13 To Generate Your New Medicare Claim Number)

-I DID NOT RECEIVE THE FORM-
If You Do Not Have The Form You Have Until Friday The 29th To Go To The Primary Doctors Office To Fill Up This Form

-WHAT IS IT FOR-
This Is To Generate Your New Medicare Claim Number Because As Of April 2018 For Security Reasons You Will Receive A New Medicare Card Along With A New Medicare Claim Number Since Your Current Card Contains Your Social Security Number Followed By A Letter And It Will Change To A 9 Digit Numeration That Has Nothing To Do With Your Social Security Number

- I CANT GO WITH THE DOCTOR-
Please Hold While I Check What We Can Do In Your Case

To Generate Your New Number I Will Verify The Information I Have On System
I Have Your Name Registered On File As _________ Is That Correct?
Thats With No Middle Initial Right?
I Have Your Date Of Birth To Be ___________ Is That Correct?
I Also Have Your Address To Be ____________ Is That Correct?
Would You Happen To Have Your Medicare Card At Hand?
Under Your Name Comes A Number Which Consists Of Nine Digits And One Letter At The End Which Is The Same As Your Social Security Number And Thats How The Government Provides You Your Benefits
And Its The Same Numeration That Will Change As Of April 2018

Can You Please Verify That Number For Me?
I Was Going Over Your Medical File And I See That You Have A Benefit Active That Was Provided About 3 Months Ago
Do You Suffer Any Joint Or Muscle Discomfort?
-YES
Okey We Will Send You A Support To Help Your Relax Your Muscles And Reduce The Pain
Where Do You Experience Pain?
My Co-Worker Will Provide You More Information About That Benefit
-NO
Okey No Problem Then Please Hold While I Redirect You With My Verifier

Its My Social Security Number....
For That Same Reason It Will Change As Of April 2018

Why Do I Need To Provide My Medicare Claim Number?
This Is To Generate Your New Number, Its How We Identify You Here At Medicare

Medicare Doesn't Call.
The Reason For Today's Call Is Because About One Month Ago We Had Sent A Letter With A Form He Had To Fill In And Return
We Never Received That Form That's Why We Are Calling Today

Send The Letter Again.
We Cannot Resend The Letter Because By The Time We Send That Letter And You Fill It Out And Return It The Due Date Would Be Over.

What Was The Form?
The Form Is B-13 To Generate Your New Medicare Claim Number

How Do I Know Your Medicare?
I Provided You All Your Information You Just Verified If It Was Correct Or Not

Read Me The Number You Have-
For Security Reasons I Cannot Provide That Number Because We Are On A Recorded Line