Notes

GREETING
Hello, my name is ______. How may I help you?
Hello, my name is ______. I'm here to help you today.
Thanks for being a Prime customer.
Firstly, I'd like to thank you for your Prime membership.
Thank you for being a Prime member. My name is Sheersh. I'm here to help you today.
Please elaborate your query, I'll be glad to check the details for you.
Could you put some more light on the issue you are facing? I will surely help you.

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APOLOGY
I am sorry for the inconvenience as your device is not charging.
I am sorry for the inconvenience caused to you.
we didn't mean to cause you so much trouble.
I am sorry for the inconvenience as your device is frozen.
I am sorry to know that.
I am sorry for the inconvenience as you are experiencing problem while downloading books.
I'm very sorry for the inconvenience you experienced regarding this.
I'm very sorry for the hassle you faced.
I completely agree with you and I am extremely sorry as our valuable customer like you have to deal with this hassle.
I understand this is really disappointing and I apologize for the inconvenience.
I sincerely apologize for the inconvenience you have faced with your order .
I apologize for the inconvenience that you've experienced with your Kindle. That's definitely not what we want our customers to experience.
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reply
ASSURANCE
Please do not worry, I'll surely do my best to assist you with.
Please be assured that I will surely do my best to fix this for you.
No worries, this is something I can surely help you with.
Please do not worry, this type errors are very rare and I assure you that it will not happen again.
Please do not worry, the occurrence of this type of errors are very rare. I assure you that you'll not face this again.
Shall we go ahead?
Lets try some basic troubleshooting.


Please confirm when you'll be done with the provided steps.

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HOLD
Please allow me a minute while I go through your previous chat.
FEEDBACK
I completely understand your concern and I know my apologies will not cover all the inconvenience this has caused you. I will take note of your feedback and rest assured that I will forward it to the appropriate department. Your experience with Amazon.com is very important to us, and we take great pride in the level of service we provide. It's very important to hear from our customers about experiences - both positive and negative - so we can continually improve our site and service.
We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control. I'm sorry for the inconvenience caused.
Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service.
You are welcome. I need to act practically upon this issue instead of apologizing. If I am a customer and my order is delay, I can completely understand the importance of presenting a gift to your special one.
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SPECIAL OFFERS
As per amazon's policy amazon charges $15-20 for removal of these special offers.However,as an exception I will remove them from your device for free.
Please allow me a minute while I remove the Special offers from your kindle without any extra fees.
Thanks for your patience.
To help you with this, I've removed the Special Offers from your device.
Please check and let me know if they are gone.
Please make sure, your device must be connected to WiFi.
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RESENT
To help you with this, I have sent this book on your kindle app.
To help you with this, I have sent this book on your kindle device.
Please check and let me know if the book is downloaded or not.
Please make sure your kindle is connected to WiFi.
Please make sure your kindle app is connected to Internet network.
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HARD RESTART
1.Press and hold the power button for a full 40 seconds.
2.Please do not release the button before 40 seconds even if the screen goes blank.
3.Release the button after 40 seconds.
If the device doesn’t restart, release the Power button and then press the Power button again to turn on the device.
Lets restart your kindle device.
Restarting can solve problems you're experiencing with your device.
Once your device is turned on, please check and let me know
Connect the device to a power adapter, if available.
This can be either a power adapter or a computer via USB.
Devices can freeze if a lot of a software is being used at the same time. Restarting the device release memory space, which may solve the problem

Once your device is turned on, please check and let me know if it is working or not.

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ACCOUNT VERIFICATION:
In order to access your account, I need to verify some details. Can you please confirm the complete name, e-mail address, and billing address on your account?
In order to access your account, I need to verify some details. Can you please confirm the complete name and billing address on your account?
May I know the email address where your kindle is registered?
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FEEDBACK
I agree and I would definitely share your feedback regarding the same to avoid any confusions for our customers.
I wish I could do more for you, however, I am sure you would give us another chance in future.
I am sorry, however, that was the maximum I could offer in this case.
I hope you would understand my limitations.
Thanks for your co-operation.
Would there be anything else apart from this, I could help you with?

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CLOSING.
You're most welcome!
Your appreciation gives us strength to help our valuable customer like you in best possible way.
Do you think all your concerns with Amazon have been addressed today?
Is there anything else I can do for you today?
You're welcome!
Thank you for contacting Amazon. We look forward to seeing you again soon.
Have a good day! Bye!
To properly close this window, please click the "end chat" link."

To properly close the chat window, please click the *End Chat* button on the top right corner of this window.

By the way I will be sending you an email confirmation that you can use as a reference. Feel free to check it right after our chat. You will receive after 2-3 minutes once our chat was ended.

Have a good day! Bye!
Have a good night! Bye!
Have a good evening! Bye!
Have a great time!
Have a great time! Bye!

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REFUND
I am sorry to hear that the order has been placed mistakenly.
I am sorry to hear that you placed the order for wrong kindle ebook.
The refunded amount will be credited to your default payment method with in next 3-5 business days.
Please allow me a minute while I initiate the full refund for this.
Thanks for your patience.
I have processed your request for return of this book and you will get a refund for the amount paid.
Please allow me a minute while I initiate the full refund for these.
I've processed your request for return of these books and you will get a refund for the amount paid.
I have cancelled the order for the books and I assure that you won't be charge for it. The amount will not be deducted from your account as the order was still not completed.
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PROMO
This amount will be applied to your next order automatically without entering a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order.
I've issued a promotional certificate to your Amazon account, it will automatically apply the next time you order an eligible item sold by Amazon.com.
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CONTACT US
I will leave notes on your account about this chat, if you face any problem with this, please feel free to contact us and you will not go through it again. Just let them know that you have already contacted us.

I'll be sure to document everything we've discussed on your account for future reference so you won't have to repeat yourself in case you'll need to contact us again.

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TRANSFER
A member of our MP3 Specialist team will need to help you with this. Please hold while I transfer you. One of our Amazon MP3 Specialists will assist you shortly.
A member of our Audible specialists team will need to help you with this. It will only take a moment.
A member of our kindle specialists team will need to help you with this. It will only take a moment.
A member of our retail team will need to help you with this. It will only take a moment.
Let me connect you to a member of our Appstore team. It will only take a moment.
Let me connect you to a member of our Amazon instant video team. It will only take a moment.
A member of our Game/Software Downloads team will need to help you with this. It will only take a moment.
Let me connect you to a member of our Echo team. It will only take a moment.
Let me connect you to a member of our Fire TV team. It will only take a moment.
Let me connect you to a member of our Spanish team. It will only take a moment.
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Idle
I don't mean to rush you, but we've been idle for 3 minutes. I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, this chat will close.

I don't mean to rush you, but we've been idle for 4 minutes. I want to make sure our chat's still connected. If you aren't able to respond in 1 minutes, this chat will close.

Since we've been idle for 5 minutes, I'll need to disconnect this chat. We hope to see you again soon!

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DECLINED_PENDING

Additionally, regarding the first charge, it still shows “declined-pending” which signifies that your bank has not approved this charge and the amount should not be deducted from your account.

Just to let you know that an authorization is not an actual charge to your credit card or bank account rather, it reserves the funds until the transaction is either processed or canceled. Please note that if you check your account balance via online net banking, this authorization may show up as a "pending transaction/authorization."

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To cancel your Kindle Unlimited membership follow these steps:
Go to https://www.amazon.com/mycd
Select Settings.
Scroll down to "Kindle Unlimited Settings" and click "Cancel Kindle Unlimited". Your membership benefits will be active until the next billing date.
To change your payment information for your Kindle Unlimited subscription:

1. Go to Manage Your Content and Devices: https://www.amazon.com/mycd.
2. From Settings, scroll down to "Kindle Unlimited Settings."
3. Under “Payment information”, select "Change"
4. Enter your new payment information and select Continue.
5. Enter your new address information and select Continue. Your payment information is now updated.

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PRIME SHARING
In order to share Prime benefits or digital content with another account through Amazon Households, you'll need to give the other adult access to the credit and debit cards on your account.

To enable payment sharing with the other adult in your Household:

1. Go to the Settings tab on the Manage Your Content and Devices page (www.amazon.com/mycd)
2. Click on your profile
3. Click on " View Household payment settings"
4. Follow the on-screen instructions

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PRICE MISMATCH:
We realize that from time to time, our customers will be able to purchase certain items from another store at a lower price than ours. We're pleased that you'd prefer to order from us; however, I would like to offer my sincere apology as we don't have a price-matching measure at this time as it is in our policy. But I can make sure to forward your feedback to our Pricing team for consideration.You can go the to the item's page then to the 'Products details Sections' there is an option that says 'tell us about a lower price?' you enter the information there and a department is going to research on that for you.