Notes

Hello,

I understand your concern that you unable to access prime which your sister gifted to you.

I'd love to help you, however, due to customers security and privacy reasons we cannot share these information through an e-mail conversation.

In this case I'd suggest you to please contact us via phone or chat so that we can assist you in a real time basis and added the prime value to your account.

Here are our customer service phone numbers:

- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992

Phone and chat support is available: 6 a.m. to 9 p.m. Monday - Friday and 6 a.m. to 7 p.m. Saturday - Sunday, Pacific time.

You can also click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.

I'm sorry if this additional step might cause you any inconvenience. I hope you'll understand that this will help us in assisting you more precisely.

​We look forward to seeing you again soon.


Hello,

I'm sorry to know about the issue of your item "AQUACREST DA29-00020B Replacement for Samsung DA29-00020B, HAF-CIN/EXP, 46-9101 Refrigerator Water Filter" yet.

This is somethings which we would never want our customer to experience.

I'd normally create replacement order in such cases however, I've checked your order and see it was placed with a seller on our website. Because Sellers's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon. I hope you can understand our limitations.

However, I have checked and see that a refund has been issued to you on Wednesday, January 10, 2018 3:48 PM (PST)
of $9.95 to your original payment method.

You'll see the refund within the next 3-5 business days.

www.amazon.com/gp/css/summary/edit.html?orderID=111-0880001-4015402

Further, there's no need to return the item. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

If you still want the item, please place a new order with Fastest Shipping and let us know the order number. We'll waive off or refund the shipping charges from that order.

Please make sure that the item is either "Sold and Shipped by Amazon.com" or labeled as "Fulfilled by Amazon.com.

We look forward to seeing you again soon.





Hello,

I'm sorry to know that you didn't get your delivery on time"1 x Keurig Flavored Coffee Collection 48-ct. K-Cups Pods Variety Pack" even though you have paid for the shipping to get it faster.

As per your concern, I've checked and found that your order was shipped on Wednesday, January 10, 2018 with Two-Day Shipping. However, there was a delay in transit by the carrier. We regret any inconvenience this may cause.

Please do know that we make sure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be delayed by circumstances beyond our control.

In this case, I request you to wait until Expected delivery: Thursday, January 11, 2018, for your order to arrive.

Our Amazon Logistics carrier will to help you with this. You can contact the Amazon Logistics carrier by calling call 1-877-252-2701

I understand that waiting for additional days can be frustrating but based on our historical knowledge of delivery times; majority of packages will reach before the estimated delivery date.

As an apology for this delay, I've requested a shipping refund of $15.99 to your same payment method and also 1 month Prime membership extension. You'll see the refund on your Visa statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=114-6398928-9856210

I can indeed understand that no concession can in noway compensate for the inconvenience caused, please keep it as goodwill gesture from Amazon and an apology for any inconvenience.

However, if you haven't received it by the mentioned date please let us know and we'll be happy to get a refund for you.

We value your relationship with us. We look forward to seeing you again soon.