Notes

If you wish to give one more chance to seller.I can contact the seller on your behalf.

Would that be fine?

As a token of apology, I would like to extend your prime membership by a month for free.


I’ve checked and I see that the tracking information of the order hasn’t been updated and the order may be presumed lost.

To help you with this, I need to transfer you to the concern team.

I am very pleased with this and thank you so much for your kind words.

May I know in which payment card you want refund?

Gift card or Original payment card

In this what I can do for you.............

Thanks for confirming.

Please stay with me while I process this.

I hope you are happy with the level of service provided by me today.

Always happy to help you.

You're welcome. Is there anything else I can help with?

Your satisfaction is my priority.

I hope I was able to resolve your concern.

Anything else for today ?

May every day of the new year glow with good cheer & happiness for you & your family.

It was pleasure talking to you. Thank you for contacting Amazon.

Pleasure assisting you. Take good care of yourself and have great time ahead with your family and friends.

Bye

Take care.

Have a lovely day.

You can use any box that you find fit for it.

RETURN LABEL CANCEL


In this what I can do the best for you is I can cancel the return label for you.

So that you will not be charged for the item in future.

And you will not face any issue for this item. Would that be fine?

ITEM DAMAGED IN TRANSIT cs-dak-ukvoice@concentrix,com [email protected]

The item was damaged in transit which is the reason why it is stop and returned back to seller

We do not want our customers to receive a damaged product

I can issue a refund for you right away for the item and you can reorder the product again

In this case I can arrange a free replacement or a full refund for the item, as per your wish.

I am sending the return label via email.

So that you can understand all the details easily.

As the carrier facility gets the item, your refund will be initiated.

Refund will reflect in you bank in 5-7 business days. (If it's needed)

Great news!! I have successfully issued full refund.

Great news!! I have successfully generated free replacement.

Great news!! I have successfully generated prepaid return label for you.

You will get an email after this chat ends.
Thank you for contacting Amazon. Have a lovely day.

Thank you for contacting Amazon. Good evening.


Please feel free to contact us again.If you have any question or need any further assistance. We will glad to help you at any point of time.

Pleasure assisting you . Take good care of yourself and have great time ahead with your family and friends.

could you please help me with the exact name of your item or last four digits of your order?

I would love to send the replacement, however I see that is seller item.........

The best I can do for you is I will help you with..........

I will make sure that this issue is sorted on this chat for you by me

Please do not worry. I will definitely help you.

Even I would feel the same as you are feeling right now, as item is 6 months late.


I understand situation like this can be extremely frustrating.

sincerely apologize for the inconvenience caused to you.

I am so sorry for that. I assure you that it won't happen again.

Do not worry. I will be more than happy to help you with the issue.

As I do not want you to face any inconvenince and I would love to sort this issue out for you.

As you are one of our valuable customer I do not want to keep you waiting

I don't want you to face any hassle.

Sometimes the parcel gets mismarked as delivered whereas in actual they are not

How would you like to return the item ?

Options- Collectplus store drop, Royalmail drop or Hermes pickup ?

post office return
I can arrange a prepaid return label for you . What you need to do is print the label and paste it on the product and drop it at your nearest post office.
I have created the label for you. You will get the label via email.

Pass My parcel store
I can arrange a prepaid return label for you . What you need to do is print the label and paste it on the product and you can drop the item at your nearest pass my Parcel store.
If you do not have a printer you will also receive a QR code in the mail as well which you can take to the store and ask them to print that for you.
The return label would be sent to you via email.
I have created the return label for you

Any Carrier
In this case you can return the item back to us with any carrier that you prefer and we will pay for the postage charges as well.

Hermes pickup
In this case, I can arrange a collection of the item from you house by Hermes pickup. They will come to your house to pickup the item



They will contact you before coming .

Generally they will come within the next 24-48 hours

In this case you can return the item back to us for full refund .

TOP AND RETURN
I can see that the shipping is in advanced stage and the shipment is now too far away to be cancelled.
What I can do for you is I can make a follow up for you of the product as soon as your item gets dispatched I will contact the carrier if the carrier is contactable and ask him to stop and return the item back to us.
As soon as the item gets back to us, you will be issued a refund right away.
I have created a follow up on your behalf .

FILING STOP AND RETURN
In this case what I can do for you is I can contact the carrier to stop and return the item back to us .
As soon as the item gets back to us you will be refunded for the item
In this case I can stop and return the item back to us
I have requested the carrier to stop and return the item back to us.