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Hi,

This is to update the case for ticket 5205616 is now closed. The issue was that in Fax Service Manager the configuration was incorrect - the IQ Express Fax Modem and the IQFSP Device 0 were both enabled for transmissions, which causes a conflict with Windows Fax because they are the same modem, except for that the IQ Express Modem is using the COM port without ECM (IQFSP) enabled and the IQFSP is using the modem with ECM (IQFSP enabled). Only the IQFSP Devices should be enabled, so I corrected the configuration so that only sending and receiving is occurring on the IQFSP Device.

I also checked the modem hardware and it is working and I was able to make and receive a call from it with fax tones, as well as send out a test fax from Windows Fax successfully which showed good line quality, ECM on, no corruption on the line.

Thanks,

Allison
     
 
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