Notes

Case 1.
jordyn
8082800613
USB to parallel chord
F5U002
Windows

>>Customer said that it was working before
>>windows 7
>>RIGHT NOW WINDOWS VISTA
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case 2.
shontie
7049428290
DOP: Apple store
june 24th , 2016
iphone 6s
$34.99
>>put it on june
>>2 days later bubbling up
RA03969438
Vinings creek Dr apt 1024 matthew, North Carolina 28105
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case 3.
8052356842
renee
DOP: 2 days old
FL175

>>Customer cant connect it on her ipad
>>Relay the instruction on the customer
>>Customer follows the Instruction
>>Told customer to reboot her Ipad and do not turn on the bluetooth yet
>>Customer said there's no flashing led light after pressing the four(4) corner keys
>>and regarding the light customer press the pairing key and turn on the bluetooth try and see if
the keyboard name appears
>>Customer said she still can't see the keyboard name on the bluetooth list
>>Customer also said that there's no light also while she press the Pairing key
>>Told customer that they can still return it to AT&T
>>If AT&T won't take it back they just have to call us back to process replacement
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case 4.

>>Called in the past
>>his AT
6144664282

>>Beeping flashing red
>>
RA03950359 , Denia Uriarte



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case 5.

dan
>>Customer said that his product is the replacement already he receive from us
--and it does not work
>>Customer said that its not working again same problem
>>Isolated the Issue
>>Asked customer if he already tried troubleshooting or doing the steps they did on his previous call
>>Customer said yes, he already did everything
>>Told customer that his device has no available unit and no comparable devices
>>Give web credit to the customer
>>Customer said that he don't want anything else aside form the bluetooth receiver
>>Customer said that he want refund
Refund approved by : TC/Supervisor Jesse Anthony Alvarez
>>Told customer to send the scan copy or picture of the receipt via email
>>Customer is having a hard time scanning the hard copy of the receipt
>>Told customer that he can take a picture of it as long as we can see it and its clear its fine
>>Customer said that he is having problem with his old email address
--customer asked to change his email from [email protected] to [email protected]
>>Customer already sent the receipt but haven't receive it
>>Told customer that everything is set and I'll just wait for the receipt
>>once I receive it I can process the refund
>>Set customer expectation
>>Customer understand
<EOC>




-- dan lute 2214 north 9th st, Boisc, Idaho 83702


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case 6.












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