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think positive, rethink possible expand yo boundaries,
our promise, is a remarkable challenge,
5 key behaviors that will extend our knowledge
1, welcome customers with a warm
and friendly greeting make em feel you're the 1
listen carefully focus on what they have to say
Number 2, always use the customer name,
anticipate their future needs and educate,
at the right pace, make em feel special in a way,
3rd behavior xpress apreciattion,
confident as an Expert when positioning your recomendation
maintain an attitude that says i can help you,
4 give customers your undivided attention,
asking clarifyin questions, for example,
which one of the numbers is givin the problem,
paraphrasing by repeatin what their sayin, issue handled and
make sure the customer knows whats coming after.
and finally, Number Five
thank them for their business along with a warm and friendly goodbye,
but, make sure the customer understands, and verify
the needs were met, find out if they need anything else
make the recap effortless and efficient,
offer and email or text only when it fits their calling reason,
your adding Extra to an ordinary experience,
at the end all this points work fo your convenience,
if the customers happy youre happy AT@T's happy,
and you remain part of our happy family,
by now you know what customer service is all about
thank you for listening, my name is REPH and im signing out..
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