Notes

Name:tony damiano
Phone Number:9148040320
Email Address: NA

Problem:REFUND

Resolution/Remarks:
Processed Call out
TS:11:16 AM PST
TE:11:22 AM PST
spoke to the customer
customer is asking for a refund
asked for any information
customer dont have any info
customer want a call back
mention that we can only process refund if its purchased from us
11:00 TILL 12:00 call back
customer is already complaining and treating about escalating it to the president
apologize
promise a call back
end call


Old Case Number:
RMA Number: n/a
If RMA, Units Available:
Units available in HOT:
Order Number: n/a
PO #:
Model Number:
Serial Number:
Date of Purchase: n/a
Place of Purchase:
//ONLINE
Customer has Receipt:
//No
Transferred call to: n/a
ADHERENCE (Specifics should already by in Remarks):
RMA Option, Offered Store Call Out:
//No
Mentioned RMA Type:
//NA
Customer will pay for ship cost:
//NA
For RMA, Mentioned IY Return Address:
//No
Explained Shipping Timeframe:
//NA