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As you can see per order Id #109-5942862-8671441 these items were not shipped damaged however during shipment these got damaged and were received this way instead of being sent back to sender. Customer did not open this item until a month later and wanted the 3 damaged items replaced and while in the process of communication on being these resent out, the customer went ahead and ordered them elsewhere accidently putting in an A-Z claim which states on the claim "I'm very sorry, but I just ordered replacement cylinders from another company. Please refund my three broken vases. Thank you. Deb Bursley"

These claims are taken very seriously as to why we asked her to take the claim down since we were working together on fixing the order. Our customer service is our TOP priority and do whatever it takes to keep our customers happy.
     
 
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