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Commande N° 1611301006ET5IL
Bordeaux, le 28/12/2016
Chère Cliente, Cher Client,
Je fais suite à votre intervention auprès de nos services concernant votre commande 1611301006ET5IL auprès d'un de nos vendeurs de la Marketplace.
Ce dernier nous informe que votre colis a bien été pris en charge par le transporteur.
Cependant, vous signalez ne pas avoir réceptionné cet article.
En conséquence, nous venons de demander au vendeur de procéder à une demande d'enquête auprès du transporteur.
Dès retour du transporteur, le vendeur nous fera part des informations transmises par celui-ci. Pour votre bonne information, sans réponse du vendeur dans un délai de 14 jours, nous procéderons automatiquement au remboursement de votre commmande.
Dans l'attente, je tiens à vous faire part des excuses de Cdiscount pour ce contretemps, indépendant de notre volonté.
Je vous remercie par avance pour votre compréhension.
Cordialement,
Votre Service Client

A bientôt,
Votre Service Client
     
 
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