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How has the volume grown roughly since last months with respect to agents' medium productivity per emails and phones.
Then, we may forecast how many full agent customer support we need.
Looker Language dashboard:
- How many calls we took and abandoned, how much we should take.
- +emails more on a monthly basis / cases per hour and how many hours do we have in one month. Average amount of cases.
- Status of side projects x person => Budapest? Tallinn?
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