Notes

Customer Query: cci for email confirmation
Options Given: sent it and cux got it
Agreed Solution: yes, cux agreed
Decision Tree Code: na
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Customer Query: cci for COJ for the outward journey's date
Options Given: offered COj and refund as per T&C
Agreed Solution: yes, cux agreed so did COJ gave refund as per T&C advised cux to send the outward journey tix back for refund via recorded delivery and gave time frame for refund
Decision Tree Code: na
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Customer Query: cci for any card collection as its a 3rd party booking
Options Given: arranged any card collection spoke to SBO(sajjad)
Agreed Solution: yes, cux agreed so told cux to use any valid bank card to collect the tix
Decision Tree Code: na
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Customer Query: cci for email confirmation
Options Given: helepd her with the same
Agreed Solution: yes, cux agreed
Decision Tree Code: na
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Customer Query: cci for refund as the time was incorrect
Options Given: offed full refund as he called within 8hrs
Agreed Solution: yes, cux agreed so gave full refund and gave time frame for refund
Decision Tree Code: TTL08FAE/CE001
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Customer Query: cci for refund
Options Given: offered refund as per T&C
Agreed Solution: yes, cux agreed so gave refund as per T&C advised cux to send all tix via recorded delivery for refund gave time frame for refund and booked new tix
Decision Tree Code: na
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Customer Query: cci saying there was a duplicate booking so wanted refund
Options Given: offered full refund as per CSG
Agreed Solution: yes, cux agreed so gave full refund and gave time frame for refund
Decision Tree Code: na
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