Notes

Hello Good Morning/Afternoon My Name Is _________________, Im Calling On Behalf Of Medicare May I Please Speak With Mr/Mrs ___________________.
How Are You Doing Today? The Reason For My Call Is Because We Had Sent You A Form Which Is To Generate Your New Medicare Claim Number But We Never Received A Reply. Did You Return That Form?

(I Dont Have That Form)
If You Didn't Receive The Form Or Simply Did Not Return The Form, It Either Has To Be Done Over The Phone Or With Your Primary Doctor.
Now Of Course This Has A Due Date (2 Days).
If You Choose To Do This With The Primary Doctor You Have To Go Personally Before The Due Date And Fill Up The Form With Him,
Now If You Choose To Do This Over The Phone I Just Have To Verify The Information I Already Have On System.

(I Dont Have Medicare)
If You Do Not Have Medicare, The Reason I Have You System Is Because Your Primary Insurance Is Affiliated With Us. You Are Currently Receiving Benefits From Medicare As Part Of Your Primary Insurance, So If This New Number Is Not Generated You Will Loose Some Benefits From Your Primary Insurance

(What Was The Form?)
(CMS-40B) Which Is To Generate Your New Medicare Claim Number.

(What Happens If I Dont Fill Up This Form?)
Your Current Medicare Claim Number Is Not Going To Be Valid After April Of This Current Year Due To the New Security Protocol, If You Do Not Generate Your New Patient Number, We Will Not Have A Way To Provide You Benefits Or Identify You As A Patient Here At Medicare, So Basically Your Coverage Will Be Interupted After April, And You Will Be Called In To Your Nearest Medicare Office During The Month Of August To Be Able To Generate This New Number.

(Why Do I Need To Fill Up The Form)
This Process Is Done Due To A New Security Protocol That Was Requested By The Social Security Administration Since During The Past Year We Received Hundreds Of Reports Of Lost And Stolen Cards Which Contained The Social Security, And Basically If You Loose Your Social Security Number You Loose Your Identity, So For That Purpose You Will Be Provided A New 11 Digit Numeration, A Combination Of Letters And Numbers That Have Nothing To Do With Your Identity.

Now In Order For Me To Verify The Information I Have On System, Can You Please Get Out Your Medicare Health Insurance Card, Its The White Card With The Red And Blue Stripe At The Top.
This Is Only So I Can Asure All The Information I Have On System Is Correct.
I Have Your Name On My System As ______________.
Does It Contain A Middle Initial On Your Card?
The Date Of Birth i Have Registered Is _____________?
The Current Address On File Is _____________.

Now Under Your Name On Your Medicare Card Comes Your Medicare Claim Number, Which Is Your Patient ID Number.
It Consists Of Nine Digits Along With A Letter At The End Which Basically Determines How You Obtained Your Insurance.
Now In Order For Us To Finalize This Process We Need For You Read Out That Number Loud And Clear So The System Identifies You As A Patient And Is Able To Generate This New Number. Can You Please Read Out That Number.

(Thats My Social Security Number)
Now For That Same Reason That Number Is Going To Change, As I Mentioned Its Due To The New Security Protocol That Was Approved.

(You Read Out The Number You Have)
I Can Not Provide That Number For Security Purposes Since Its A Social Security Number And I Dont Know Who Im Speaking With, I Provided You Some Of Your Information And You Just Verified If It Was Correct.

(I Am The Correct Person)
You Just Answered My Questions With A Yes or No, But Any Person Can Say That.
Your Current Insurance ID Number Is Something Not Everybody has Access To, And As I Mentioned That Number Is only So The System Identifies You As A Patient.

I Was Going Over Your Medical File And I See You Have A Benefit Active This Benefit Consists Of A Support For Any Joint Of Muscle.
If You Already Expirience Pain It Will Help You Relax Your Muscles And Reduce The Pain.
If You Do Not Have Pain It Can Help You Prevent Any Future Injury.

This Benefit Is Already Yours And Totally At No Cost, It Will Go Directly To Your Door Through UPS, The Shipping and Handling Is Already Covered.
This Is Being Sent Out As Part Of The Prevention Campaign And Simply For Generating Your New Medicare Claim Number.
The Main Areas Which This Benefit Covers Would Be The Back And Knee Area, Would You Like To Receive Both Benefits Or Only One?

Please Hold While I Transfer You To One Of My Verifiers So They Give You More Details Regarding This Benefit.
Im Going To Put You On A Brief Hold, Its Very Important you Stay On Line So We Can Finalize This Process And Provide You More Details About This Benefit.

______________________________________________________________________________________________________________________________________________
-Medicare Doesn't Call.
The Reason For Today's Call Is Because About One Month Ago We Had Sent A Letter With A Form He Had To Fill In And Return
We Never Received That Form That's Why We Are Calling Today

-Send The Letter Again.
We Cannot Resend The Letter Due To Time Limits

-How Do I Know Your Medicare?
I Provided You All Your Information.