Notes

[Tuesday 09:38] Ayush Rawat
Cx wants to change the shipping address of the shipment AWB 111419390037 BUT the order is already in shipped condition. Hence gave denial for address change. Apology done. Cx agreed
[Tuesday 16:49] Ayush Rawat
Cx wants to know about FC Club membership. Info shared regarding club membership. Educate cx about Club membership and store coupon codes. Ask cx to redeem benefits. Cx agreed
[Thursday 09:36] Ayush Rawat
Cx wants to change the PIN Code of shipment 111419707655 because she accidentally mentioned the wrong PIN Code there. As the product is already shipped gave a denial for address change. Request cx to contact to delivery executive. Apology done. Cx disconnected the call
[Thursday 15:47] Ayush Rawat
Cx wants to change the recipient email ID on GC "FC21D0KEDEXF1NBGC" of POID 23756279GEG6527E66. Recipient's new email ID is [email protected]. Told cx we are escalating the concern for email ID modification to our tech team. TAT shared 24-48 working hours for updates. Ask cx to wait. Cx agreed.
[Thursday 16:12] Ayush Rawat
Cx wants to know about his refund of FCID 16470600 of POID 10628763JSBA015E8B. Feedback taken. Info shared refund amount Rs. 623.56 initiated on June 5, 2024 to Bank. TAT shared 5-7 working days for refund reflection. Ask cx to wait. Cx agreed.
Cx complaint regarding the extra amount cha... by Ayush Rawat
Thursday 17:01
Ayush Rawat
Cx complaint regarding the extra amount charged by delivery boy. Delivery executive charged Rs. 1900 while delivering the product. Extra amount paid Rs. 1193 for AWB no.- 111419183871. Feedback taken. Cx paid him by cash. Delivery boy no.- 8076558162. Told cx that we are escalating your query to our logistic team. Ask cx to wait 72 hrs for the update. Apology done. Cx agreed.
Friday
Cx wants to change the shipping address of ... by Ayush Rawat
Friday 09:46
Ayush Rawat
Cx wants to change the shipping address of AWB no. 111420365138. As the product is already shipped, informed cx that address modification cannot be possible. Request cx to cancel the order and again place it at the current address or coordinate with delivery boy when it will show out for delivery. Apology done. Cx agreed.
Md. Mateen - 23390465 by Ayush Rawat
Friday 11:39
Ayush Rawat
Md. Mateen - 23390465
User ID: 6817936 6817936 by Ayush Rawat
Friday 12:21
Ayush Rawat
User ID: 68179366817936
6817936 by Ayush Rawat
Friday 14:57
Ayush Rawat
6817936
Cx wants to know about the refund amount of... by Ayush Rawat
Friday 14:57
Ayush Rawat
Cx wants to know about the refund amount of shipment AWB no.- 111420932171 in which she raised the cancelation request. Info shared about refund amount. TAT shared 72 for an update regarding cancel. Once the order will canceled the amount will be initiated in the same source. Ask cx to wait. Apology done. Cx agreed.
Cx wants to know about the delivery status ... by Ayush Rawat
Friday 15:26
Ayush Rawat
Cx wants to know about the delivery status of AWB No.- *********. Cx is facing an incorrect NDR reason. Feedback taken. Info shared we are escalating the non-delivery query to our logistic team and request cx to wait for 72 hrs for update. Courier partner name and current location shared shared. Inform cx that SMS will be sent on shipping mob. no after the shipment is Out for delivery. Apology for the delay. Ask cx to wait. Cx agreed

Cx wants to know about the FREE@3 Coupon co... by Ayush Rawat
Friday 15:26
Ayush Rawat
Cx wants to know about the FREE@3 Coupon code. Info shared regarding the FREE@3 coupon code. Eductae cx about T&C, available offers, and discounts on the Coupon code. Ask cx to apply there and redeem the benefits. Cx agreed
Cx has a query regarding the Coupon code **... by Ayush Rawat
Friday 15:53
Ayush Rawat
Cx has a query regarding the Coupon code *****. The coupon code is not working. Code verified with cx. Info shared regarding coupon code. Told cx we are escalating the query to our marketing team and TAT shared 24-48 working hrs for an update. Apology done. Ask cx to wait. Cx agreed
Cx has a query regarding the Replica code. ... by Ayush Rawat
Friday 16:05
Ayush Rawat
Cx has a query regarding the Replica code. The replica code is not working while she is placing the order. Info shared regarding replica code and educate cx about T&C. Cx has selected the product. Product ID- *********. Told cx to we are escalating this issue to our marketing and concern team and within 24-48 working hrs our team will revert you back. Apology done for the inconvenience. Cx agreed.

Cx call connected and instantly he disconne... by Ayush Rawat
Friday 17:24
Ayush Rawat
Cx call connected and instantly he disconnected the call. Call back done complete info shared.
Cx call connected and instantly he disconne... by Ayush Rawat
Friday 17:25
Ayush Rawat
Cx call connected and instantly he disconnected the call. Call back not done because of the high call flow. Checked with Mr. Abhijeet Mehta (TL).
Cx call not connected because of IVR and Sy... by Ayush Rawat
Friday 17:26
Ayush Rawat
Cx call not connected because of IVR and System issues. Call back done complete info shared.
Cx call was not connected because of IVR an... by Ayush Rawat
Friday 17:27
Ayush Rawat
Cx call was not connected because of IVR and System issues. Call back not done. Checked with Mr. Abhijeet Mehta. IVR or System issue highlighted to TL.
Saturday
by Ayush Rawat
Saturday 12:51
Ayush Rawat



Link 31655800RQZ5522579 fcid- Link 1060... by Ayush Rawat
Saturday 12:52
Ayush Rawat
31655800RQZ5522579 fcid-


10603822

POID- 31655800VIWFF29824 of FCID- Link 121... by Ayush Rawat
Saturday 13:03
Ayush Rawat
POID- 31655800VIWFF29824 of FCID- 12158559, AND POID- 31655800RQZ5522579 of FCID- 10603822

Cx has called for a reverse pickup-related ... by Ayush Rawat
Saturday 14:50
Ayush Rawat
Cx has called for a reverse pickup-related query of Pickup AWB: 21116090094291. The product was picked up but pick done not marked. Pickup was done on date 25 May 2024 by Xpreebess. Pickup boy no.- 8535005489, Pickup boy name: Gopal Yadav. Feedback taken. Info shared, TAT shared 72 hrs for the update. Ask cx to wait. Apology done. Cx agreed.
3966657 - Farheen by Ayush Rawat
Saturday 14:54
Ayush Rawat
3966657 - Farheen
User ID: 3966657 Name: Farheen by Ayush Rawat
Saturday 14:54
Ayush Rawat
User ID: 3966657
Name: Farheen
9924130349 by Ayush Rawat
Saturday 15:30
Ayush Rawat
9924130349
Cx called regarding the POID -31902107KEK87... by Ayush Rawat
Saturday 17:32
Ayush Rawat
Cx called regarding the POID -31902107KEK87F8F72 in which cx has not received the refund of FCID- 15933706, 15664368, 16287393 and 15933945. Reason is showing Multiple Users Linked to UPI Id. Told cx we are escalating the query to our concern team. TAT shared 3-5 days for update. Apology done. Ask cx to wait. Cx agreed
8863482 by Ayush Rawat
Saturday 18:10
Ayush Rawat
8863482
Yesterday
Cx wants to replace or return Product ID: 1... by Ayush Rawat
Yesterday 15:24
Ayush Rawat
Cx wants to replace or return Product ID: 10485354 which she placed from AMAZON. Cx contacted to the AMAZON CCE they said it is a FirstCry product and has a warranty of 6 month please contact to FC CCE. Cx said had place that order in May month from AMAZON. Told cx to send the Invoice, Product image and 10-sec video on cc email our team will look into this. Cx agreed
**Checked with Abhijeet Mehta Sir (TL)**
Divya Dwivedi (Amazon) - 21032657 by Ayush Rawat
Yesterday 15:25
Ayush Rawat
Divya Dwivedi (Amazon) - 21032657
Today
Cx wants to know about shipment AWB no.- 98... by Ayush Rawat
10:32
Ayush Rawat
Cx wants to know about shipment AWB no.- 9806295140 and why it got canceled. Info shared regarding the RTO. Told cx that your product got RTOed because of some logistic-related issue. Apology done. Told cx to reorder again. Assure cx that we will improve our courier service and next time you will face the same issue. Cx agreed
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