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-Lead the market
-Energize our teams, our people and deliver our great sales and service experience
-Accelerate our growth
-Perform and be the best we can be
The key leap behaviors for each stage
1. Hello and welcome
2. Get to know me: Whats the use?
3. Get to know me: nail it down
4. Help me to buy: two options
5. Help me to buy: seal the deal
6. See you soon
Having the right leap mindset
1. Being curious
2. Being accountable
Our 5 customer experience principles
1. We do right by you
2. We make your life easier
3. We work on your terms
4. We look out for you
5. We treat you like a friend
OBSERVING YOUR CUSTOMER AND WELCOMING THEM APPROPRIATELY
WHY, WHAT, HOW
How can you make a great first impression?
-Get your timing right
-Present yourself well
-Give a winning smile
-Be polite and attentive
-Be open and confident
-Have a positive attitude
-Just be yourself
How can you have a natural conversation?
-Make small talk
-Show you remember them
-Help them connect with you
-Orientate your customer
-check with your customer
Continuing to build trust through emotional connections
-connecting
-caring
-being in tune
-relating
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