Notes

#query not clear
action - mail marked
comm - need to confirm with cx the exact issue


#query not clear
action - call not connected//mail marked
comm - need to confirm with cx the exact issue


#Shipped together
action - call connected//mail marked//move to crt scm
comm - tat share 48hr on call and via mail


#Shipped together//Refund related//Cx want amount in SD credit
action - call connected//mail marked//Stage Selected CRT Investigation Done
comm - tat share 24hr via mail


non calling
#Shipped together
action - mail marked//move to crt scm
comm - tat share 48hr via mail


#Shipped together
action - mail na//call not connected
comm - need to ask to share required images as per ra team remarks


#Received a different item
action - mail marked//call connected
comm - RPI Denial given as per RA Team Remarks


#Complete item missing//Refund related//Cx want amount in Bank
action - mail marked//Stage Selected CRT Investigation Done
comm - tat share 48hr for initiation and 6 days for reflection via mail


non calling
#Complete item missing
action - mail marked
comm - ask to share required images as per ra team remarks


non calling
#Complete item missing
action - mail marked//move to crt scm
comm - tat share 72hr via mail ask to fill UT Form


non calling
#Complete item missing
action - mail marked
comm - ask to share ID Proof , Invoice copy images as per ra team remarks as Snapdeal Packaging received


#Complete item missing
action - mail marked//move to crt scm
comm - tat share 48hr via mail as required images received


#Complete item missing
action - call connected//mail marked//move to crt scm
comm - tat share 72hr via mail and as per required images received


non calling
#Complete item missing
action - mail marked//move to crt scm
comm - tat share 72hr via mail as required images received


non calling
#Complete item missing
action - mail marked
comm - tat share 72hr via mail and ask to fill UT form and share required images


#Complete item missing
action - mail marked
comm - tat share 72hr via mail and as cx already fill UT form


#Complete item missing
action - mail na//call not connected(blank call)
comm - need to ask to share required images as per ra team remarks


#Complete item missing
action - mail marked//call already connected
comm - ask to share ID Proof , Snapdeal Packaging , Invoice copy images as UT form received


#Complete item missing
action - call connected//mail marked//move to crt scm
comm - tat share 72hr via mail


#Complete item missing
action - call connected//mail marked//move to crt scm
comm - tat share 72hr on call and ask to fill UT form


#Complete item missing
action - call connected//mail marked
comm - tat share 72hr via mail and ask to fill UT form and share required images


#Complete item missing
action - call not connected//mail marked
comm - need to confirm with cx the exact issue


#Complete item missing
action - call connected//mail marked
comm - deny refund as per RA Team Remarks


#Received a different item
action - ic change as per cx concern


#Received a different item
action - move to NQA Scm as per required images received


#Parts/accessories missing
action - move to Freebie/Partial


#cx order Fit Men's Jeans//but cx got T - shirt
Action - call connected//ic update
comm - tat share 24hr on call


#Received a different item
action - move to NQA Scm as per returnable PD


issue - Refund related
action - mail marked
comm - given Denial as RFV already used


issue - Refund related//Reference Number Shared
action - mail marked
comm - ask cx to contact with bank


issue - Refund related//SD credit reversal case (cancellation already done)
action - call not connected//mail marked
comm - need to confirm NEFT details as received from non register email id


issue - Refund related (SD Credit reversal case)
action - mail marked//eod filled as details received from register email id
comm - tat share 8 working days via mail


issue - Refund related//Failed Transaction
action - mail marked
comm - ask cx to share bank statement


issue - Refund related//CIP Case
action - mail marked//ESC to Tech Team
comm - tat share 7 Days via mail as Cx come within tat


issue - Refund related
action - mail marked
comm - tat share 7 working days via mail


issue - Refund related
action - mail marked
comm - given info of sd credit via mail


issue - Refund related//Reference Number Shared
action - mail marked
comm - ask cx to share bank statement


issue - Refund related (RFV reversal case)
action - mail marked//EOD already filled with remark - (SD Credit reversal case)
comm - tat shared 8 working days via mail


issue - Refund related//(SD Credit reversal case)
action - mail marked
comm - ask cx to share NEFT details


issue - Refund related//On Hold
action - mail marked
comm - tat share 48hr via mail as Cx come within tat


issue - Replacement related
action - mail marked
comm - given info of Replacement via mail


issue - Refund related//CIP Case tat breached
action - call connected//mail marked//ESC to Tech Team//Tagged Rehana Mam
comm - tat share 24hr via mail


issue - SD App Account Login related issue
action - call connected//mail marked
comm - ask to share Screenshot Of Error


Issue - PDWP CE
Action - mail marked
comm - tat share 7 days via mail as cx didn't share the OTP


Issue - PDWP CE
Action - mail marked
comm - Denial given as the order is delivered after the OTP verification


Issue - PDWP CE
Action - call connected//mail marked
comm - Denial given as 7 day window to return the item has expired


issue - PDWP CE//Approval On Mail
action - call connected//mail marked//EOD Filed
comm - tat shared 7 working days via mail


#Received a different item
action - mail marked
comm - ask to share required PD images


#Received a different item
action - mail na//call not connected
comm - need to ask to share required PD images


#Received a different item - UD Case
action - mail marked
comm - ask to share Delivery Date as other images received


#cx got defective item
action - mail marked
comm - guide cx to contact with service center


#cx has size issue
action - mail marked
comm - given denial as size issue


#cx has quality issue
action - call not connected//mail na
comm - need to give denial as quality issue


Issue - PDWP COD
Action - mail marked
comm - Denial given as payment mode is COD


Issue - PDWP COD
Action - mail marked//call connected
comm - tat share 48hr via mail for refund initiation as cx history is good


Issue - Delay in delivery - vendor self case -status is showing shipped
Action - mail marked//call already connected
Comm - ask cx to share mail SS as item is showing delivered on 16-04-2024 as per dispatch history


issue - Invoice related
action - mail marked
comm - sent Invoice via mail


issue - Invoice related
action - mail marked
comm - Given Denial via mail as PD is not Delivered


******Invoice Panel******

https://shippingadmin.snapdeal.com/admin/fulfillment/orderSummary

[email protected]
password-1@Snapdeal