Notes
Notes - notes.io |
Callbacks: 1
misc: 1
recon :1
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Compliance points :
3RD PARTY
3rd party cannot do secondary questions.
Don't repeat data back to customers.
Can't sell 02 sims to 3rd party because of the credit checks.
PASSWORDS
Customers need to confirm a serial number from equipment (router, LL number or TV box number) before being able to change the password on the account.
FUTURE BILL CHANGES.
Customers need to be made aware of price changes.
VOLT
If one statement is missed from a script, selling the O2 sims will not be compliant.
Sim cards get delivered 3-5 days.
DISCONNECTION AND EDF
Notify customer of the procedure, the disconnection fee and other options.
BILLING
We must let the customer the future bills.
OTC
One time charges must also be explained.
SELFCARE
Direct the customer to the virgin apps for query that can be answered and solved there. Virgin media app, Supermail.
NOTES
Use the templates provided.
DPA passed or not passed?
Write the package change.
Who did you talk too?
CONTACT DETAILS
Confirm the details by asking them to confirm.
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