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Game of War::General::Feedback::Suggestion
I appreciate you taking the time to write in and share your thoughts with us. Our whole team relies on feedback like yours to improve the enjoyment and functionality of the game, so thank you for helping to shape the future of Game of War! I know that not everything may not always be perfect in the game, but we truly appreciate your continued support and hope you've enjoyed your experience in the game so far. Rest assured that your voice has been heard and that I'll make sure your suggestion reaches the right people!

In the meantime make sure to keep an eye on the blog, it's a great place to stay informed about new features and updates that are coming to Game of War. Please let me know if I can assist you with anything else, I'll be happy to help.
Game of War::General::Feedback::Thank you for feedback
Thank you for taking the time to submit your thoughts on XXXXXX. I understand your concerns, and I've passed your comments to the Design Team for their consideration. We're always trying to make - a fun and exciting experience for everyone, and your feedback will help us do that.

If you have any more suggestions or feedback, please let us know by submitting a new support request. We sincerely appreciate it!
Game of War::General::Feedback::When will Event/Dungeon Return?
I'm glad to hear you've been enjoying the [EVENT/DUNGEON NAME]! Unfortunately I don't have information about when specific dungeons, events, or other time sensitive activities like the Coliseum will return to Game of War but I'll definitely let the team know that you'd like to see [EVENT/DUNGEON NAME] happen again soon. We appreciate you sharing your thoughts about what you'd like to see planned for the game, feedback like yours always helps us create future events that everyone will look forward to.

If you have any more suggestions or feedback, please let us know by submitting a new support request. We love to hear from you!

Game of War::General::Gameplay::Alliance Catalog
The Catalog is a way for you to let your Alliance Leader and Rank 4 Members of your Alliance know what items you’d like to see added to the Alliance Store. By Starring different Items in the Catalog, you’ll let them know what you’d like them to spend the Alliance Funds on. They can then use those Funds to make them available in the Store for you to purchase using your Loyalty.

Don’t let your voice go unheard! Select the Items you need most by Starring them in the Catalog.

I hope this information is helpful. Please don't hesitate to let me know if you have any further questions, or need help with anything else in game.
Game of War::General::Gameplay::Alliance Catalog Store
Allow me to explain how the Alliance Catalog and Alliance Store work. First, a Rank 4 or Rank 5 member of your Alliance must purchase items from the Alliance Catalog using Alliance Funds in order to stock the store. Once a Rank 4 or Rank 5 member has made the purchase, these items will appear in the Alliance Store for you to purchase using your Alliance Loyalty.

Loyalty and Funds can be earned by completing Alliance Quests. You also have a chance to earn additional Loyalty and Funds when you open an Alliance Gift.

Please don't hesitate to send us a new Support Request if you encounter any issues in the future!
Game of War::General::Gameplay::Alliance Gifts
Thank you for contacting Machine Zone Support! Hopefully I can help shed some light on this topic for you.

Alliance Gifts appear for collection whenever someone in your Alliance defeats a monster, places on an Event Leaderboard, wins an Alliance Event prize, or purchases an offer from the Gold Store that includes Alliance Gifts. These Gifts help your Alliance in gaining dominance in the Kingdom, but they do come with an expiration date of 24 hours. If the Gift is not collected by then, it expires and will no longer be available for collection.

You'll receive notifications periodically to remind you that you have Alliance Gifts to open, but we don't want to notify you for each one because we hope your Alliance earns so many Gifts for you that the notifications might never stop! This means that it's important to check in regularly so you don't miss out on collecting any of the Alliance Gifts that are waiting for you.

Since I know you missed out on a few Gifts you wanted to collect, I’ve gone ahead and added [INSERT GIFT] to your inventory as a small token of our appreciation for your support of Game of War - Fire Age! Please let me know if I can assist you with anything else, I'll be happy to help.

Enjoy, and good luck out there! Battle on!


Game of War::General::Gameplay::Alliance Leadership Change - Active Leader
I appreciate that you took the time to bring this to my attention! I know how frustrating it can be to stay competitive in the game when your Alliance Leader isn't actively participating. I see that your leader has logged in recently, so you'll need to reach out to them directly to let them know that you'd like to see a more active member of Leadership promoted.

If you need anything else please let me know, I'll be happy to help!
Game of War::General::Gameplay::Ancient Teleport Availability
I'd like to thank you for sharing your concerns about the availability of Ancient Teleports, I know that you've been waiting a long time for the opportunity to move your account to other kingdoms! Ancient Home Teleports and Ancient Random Teleports are always going to be rare and precious items because gameplay could be quickly thrown out of balance if too many players are hopping between kingdoms.

Regrettably we aren't able to move your account to another kingdom, but make sure to keep an eye out for Ancient Teleports in Event Prizes and Sale Offers so you can grab them when they become available!

If there's anything else in the game I can assist you with please don't hesitate to let me know.
Game of War::General::Gameplay::Ancient Teleports
I'd like to thank you for sharing your concerns about the availability of Ancient Teleports, I know that you've been waiting a long time for the opportunity to move your account to other kingdoms! Ancient Home Teleports and Ancient Random Teleports are always going to be rare and precious items because gameplay could be quickly thrown out of balance if too many players are hopping between kingdoms.

Regrettably we aren't able to move your account to another kingdom, but make sure to keep an eye out for Ancient Teleports in Event Prizes and Sale Offers so you can grab them when they become available!

If there's anything else in the game I can assist you with please don't hesitate to let me know.
Game of War::General::Gameplay::Athena's Gift
I’ve reviewed your account and I can see that you successfully collected your Athena’s Gift of [item] at [timestamp]!

If you are still encountering difficulty, please force close and reopen the app! This will cause your device to ping our game's server and update your game.

Please feel free to contact us with any future questions or concerns by opening a new Support Request!
Game of War::General::Gameplay::Attack Notification
I'm sorry to hear you were attacked! I know it can be frustrating when you don't see a notification before the attack arrives at your location. Unfortunately, when an attacker is within a tile or two from your empire you may not be able to see the notification of the incoming attack in time because the distance they have to travel is so short! It does take a few seconds for the information to travel from their device to the game's servers, and then from the game's servers to you.

The best thing you can do to avoid this is to participate in a group or hive formation with your alliance members that will prevent attackers from teleporting so close to your location. It's also always helpful to shield while you're away if you aren't able to stay in a protective group. While we aren't able to reverse the outcome battles like this when they occur, I've gone ahead and added the following to your inventory to help get some of your troops back on their feet:

[Resource/Speed Up Reimbursement = 25% of total lost by player]

Thank you for your continued support of Game of War - Fire Age, and please don't hesitate to let me know if there is anything I can help you with!
Game of War::General::Gameplay::Bazaar::Accidental Purchase
I'm sorry to hear you had trouble with this! Normally we won't be able to reverse Bazaar transactions, but I see this is the first time you've encountered this issue so I'll be happy to help you out. I see that a [ITEM] was purchased at [TIME STAMP]. I've gone ahead and removed that item from your inventory and added [COPPER AMOUNT] of Copper to your total.

I hope this takes care of everything! In the meantime if you have any further questions about the new Alliance City Bazaar please don't hesitate to reach out to us again.
Game of War::General::Gameplay::Bazaar::Can I buy Gold?
You'll be able to find all kinds of items, Gems, Materials, Cores, and Pieces in the Bazaar. Unfortunately there's currently no way to buy Gold, but I'll be sure to let the team know that you'd like to be able to do this in the future!
Game of War::General::Gameplay::Bazaar::General Info
You can find information about the Bazaar in the new blog post or in the How to Play section under More > How to Play! The Bazaar is a new building available in the Alliance City that will allow you and your alliance members to sell items from your inventory for Copper, which you can then use to purchase rare or exclusive items from the Merchant there.

If you're looking for the Bazaar Commissions your alliance will need to construct and upgrade your new Bazaar make sure to keep an eye out on specially marked promotions in the Gold Store.
Game of War::General::Gameplay::Bazaar::How to Buy/Sell

You can find information about the Bazaar in the new blog post or in the How to Play section under More > How to Play! You'll be able to Buy or Sell items one the Bazaar is constructed and you tap on the building in your Alliance City. Just tap Buy or Sell, and you'll be able to choose items from your inventory to sell for Copper, or select items from the Merchant's inventory that can be purchased with Copper.

If you have any further questions about the new Bazaar please don't hesitate to reach out to us again.
Game of War::General::Gameplay::Bazaar::How to Upgrade
You'll need to gather resources and Bazaar Commissions with your alliance members in order to build and upgrade your Bazaar. Once it's built you can just tap on the building and select upgrade!

If you're looking for the Bazaar Commissions your alliance will need to construct and upgrade your new Bazaar make sure to keep an eye out on specially marked promotions in the Gold Store. If you have any further questions about the new Bazaar please don't hesitate to reach out to us again.
Game of War::General::Gameplay::Bazaar::Negative Feedback
I'm sorry to hear you feel this way! We hope everyone has a chance to benefit from the new Bazaar marketplace. Please don't hesitate to let me know if you have any feedback or suggestions about how to improve the Bazaar and make it more enjoyable.

If you have any further questions about the new Alliance City Bazaar please don't hesitate to reach out to us again.
Game of War::General::Gameplay::Bazaar::Purchase Bazaar Commissions with Gold

I'm sorry to hear you feel this way! I know it may not be convenient for everyone to obtain Bazaar Commissions from specially marked packs in the Gold Store, but make sure to keep an eye out for Event Prizes and other in-game awards the might include the Bazaar Commissions you're looking for.

In the meantime I'll be sure to share your thoughts on the matter with our team for consideration as they plan future event rewards! Hopefully we can work on making these easier to obtain. If you have any further questions about the new Alliance City Bazaar please don't hesitate to reach out to us again.
Game of War::General::Gameplay::Bazaar::Too Expensive

I'm sorry to hear you feel this way! I definitely understand that the cost of constructing a Bazaar can feel daunting. When all of your alliance members are working together, the resources and Bazaar Commissions you'll need to gather will come together more quickly than you might think! That being said, I'll be sure to share your thoughts on the cost of the Bazaar with our developers for consideration.

In the meantime, if you're looking for the Bazaar Commissions you'll need, make sure to keep an eye out on specially marked promotions in the Gold Store.


Game of War::General::Gameplay::Beginner's Teleport

Every new player starts the game with a Beginner’s Teleport. These can be used to permanently change Kingdoms when your city's Stronghold is between levels 1-5.

If you are Stronghold level 1-5, go to the Kingdom and location you want to move to (as long as it’s not over water or a resource tile), and tap on that location. A pop-up window will appear. Choose “Teleport.” Please note that you will not be able to change Kingdoms while there is an active KvK event ongoing.

If your Stronghold's level is higher than 5, you will have to remain in your current Kingdom.
Game of War::General::Gameplay::Bounty
When your Hero is captured, you have the option to set a Bounty on them. This Silver Bounty incentivizes other players to rescue your Hero for you. The Silver you commit will be the amount paid to that player. If your Hero escapes without the aid of another player, is released by the captor, or is executed, no one gets the Bounty and the Bounty is not refunded. You can find more information about this under More > How To Play > Heroes > Hero Bounty.

Please don't hesitate to contact us again if you need any more help in the future!
Game of War::General::Gameplay::Can't Reverse Outcome
I'm sorry to hear you had trouble with this, I know how frustrating it can be. Unfortunately I'm not able to reverse actions like this or return [Item/Resource/Material] to your inventory once the action has been completed. I sincerely apologize for not being able to assist further with this, but I greatly appreciate your patience and understanding.

If you have any further comments, questions, or concerns I can assist you with please don't hesitate to let me know.
Game of War::General::Gameplay::Can't Reverse Use All Resources
I'm sorry to hear you had trouble with this, I know how frustrating it can be when you've been saving resources and suddenly they're all opened at once. Unfortunately I'm not able to reverse the Use All Resources feature or return the resources that were used to your inventory once the action has been completed. However, I've gone ahead and added a 3 Day Peace Shield to your inventory to help protect you while your resources are vulnerable!

If you have any further comments, questions, or concerns I can help address please don't hesitate to let me know.
Game of War::General::Gameplay::Can't Teleport to new Kingdom
I'm sorry to hear you're having trouble teleporting into the new Kingdom you'd like! If you're seeing that 'You may not teleport into this kingdom at this time.' message it means one of these scenarios are true:


1. The Kingdom is Full and not able to accept new Players
2. The Kingdom is undergoing a KvK or Kill Challenge
3. The Kingdom is Ancient and the Kingdom you are leaving is not
Make sure to check back regularly to see if the Kingdom becomes available soon! In the meantime please don't hesitate to let me know if I can assist you with anything else.

Game of War::General::Gameplay::City Rename

You can change the name of your City as many times as you wish. The first City name change is on us, but after that it’s just 40 gold to change it again. Here are the steps to follow if you want to choose a new name for your City:


• Click on the Items tab at the bottom of the screen
• If you’ve never changed the City Name before, you’ll find your free City Rename item under Items > My Items > Special.
• If you have used it already, click on the Store.
• Find the City Rename item under the Special tab in the Store and make the purchase for 40 Gold
I hope this cleared everything up for you and you get to choose an awesome new name for your City! Please let me know if I can assist you with anything else, I'll be happy to help.
     
 
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