Notes
Notes - notes.io |
issue -na
action-na
comm-cx drop the call
Gen-51437
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
alternate no-
landmark-
(RTO)
Gen-51437
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done
(Cancel)
Gen-51437
Issue: cx wants to cancel the order //high price// cx not available//cx out of town// placed order by mistake// do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
(OFD)
Gen-51437
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: apology done//ask cx to wait before 9 pm today
(Delivered)
Gen-51437
Issue: na
Action: complaint raised
communication: cx received the item// Delivered
(Miscellaneous)
Gen-51437
Issue: cx want to know about the order status//UD marked(Miscellaneous and Shipper delay case)
Action: complaint raised //FNDR not filled//address not verified
communication: apology done//tat shared 24 hours for update
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