Notes

As per our telephonic conversation.
We tried to call you but unable to reach you.
We tried to call you but call got dropped.
Kindly ignore the previous mail.
ic change as per cx description
as per cx description
also guide to pack the parcel in original packing

case already attempted repeated case-


As per our telephonic conversation, this is with reference to your email dated (DD-MMM_YY) regarding the return status of your

We tried to call you but unable to reach you, this is with reference to your email dated (DD-MMM_YY) regarding the return status of your

This is with reference to your email dated (DD-MMM_YY) regarding of your concern.

This is with reference to your email dated (DD-MMM_YY) regarding the return order status of your

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You
Team Snapdeal


Ekart
Delhivery
Xpressbees
Shadowfax
Ecomexpress

C Zentrix-4016
issue-
action-
comm-

C Zentrix-4016
issue- Irrelevant case
action- na
comm- na

Deny Refund

C Zentrix-4016
issue-Deny Refund
action-call connected // mail marked
comm-apology done on call share info via mail on call Deny Given as per RA remarks

Incomplete Query

C Zentrix-4016
issue- Incomplete Query concern not clear
action- call not connected || mail marked || cx details not present || image received same case
comm-ask for order id via email

Shipped together

C Zentrix-4016
issue- Shipped together
action- call connected || mail marked
comm- share tat 24-48 hrs

Query not clear

C Zentrix-4016
issue- order id not mention
action-call not connected || mail marked || cx details not present
comm-ask for order id via email

undelivered case

C Zentrix-4016
issue-undelivered case
action-call not connected || mail marked || FNDR fill
comm-share info via email about undelivered case

referred to service centre

C Zentrix-4016
issue- return related
action-call connected || mail marked
comm-share info via email || referred to service centre but service centre not response || apology done on call || share TAT 24-48 hrs via email

CCA done

C Zentrix-4016
issue- return related || CCA done
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail || apology done on call

RPI not initiated

C Zentrix-4016
issue- return related
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs ||share courier team name also || apology done on call

RTOed order complaint

C Zentrix-4016
issue- RTOed order complaint
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order || apology done on call

payment related

C Zentrix-4016
issue- payment related || failed transation case
action-call not connected || mail marked
comm-ask for order id via email ||apology done on call

RPI denied case

C Zentrix-4016
issue- RPI denied case
action-call connected || mail marked
comm-denial given as per RA remarks || apology done on call

Complete item missing

C Zentrix-4016
issue- Complete item missing
action- call not connected || mail marked
comm-share info via email as per details || apology done on call

order related

C Zentrix-4016
issue- order related
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done

out for delivery

C Zentrix-4016
issue- out for delivery
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also via mail send sms also

return related || pickup related

C Zentrix-4016
issue-return related || pickup related
action-call not connected || mail marked || Rl panel fill || image received in this case
comm-share tat 2-3 days || share courier partner name

out for pickup

C Zentrix-4016
issue- return related || out for pickup
action-call not connected || mail marked || image received-
comm-share tat 9am to 6 pm for pickup || share courier partner name via email

deletion of the account

C Zentrix-4016
issue-deletion of the account
action- call not attempted || mail marked
comm-share tat 48 hrs via email

refund related

C Zentrix-4016
issue- refund related || refund done
action-call not connected || mail marked
comm-share info via email || also share UTR number and also guide to cx coordinate with bank once

CATP case

C Zentrix-4016
issue- CATP case
action-call not connected || mail marked
comm-denial given via email

apuc case

C Zentrix-4016
issue-apuc case order already pickup
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat

CIP Case

C Zentrix-4016
issue- CIP Case
action- call not connected || mail marked
comm-share tat 24 to 48 hrs

Manual Explained case

C Zentrix-4016
issue- Manual Explained case
action- call not connected || mail marked
comm-share info about manual details via mail ||national courier services via mail

Manual Explained case

C Zentrix-4016
issue- Manual Explained case
action- call connected || mail marked || courier receipt received
comm-share tat 24 to 48 hrs || apology done on call

it will reflect your refund voucher account instantly.