Notes

agent name Chat Volume(Distinct Case ID) Closed Chats Closed Chat Rate% CS Score(Adjusted) Rated Chats(Adjusted) Good Ratings(Adjusted) CSAT%(Adjusted) Agent Transferred Chats Agent Reception New Chats FCR Chats FCR% Good Chats (Raw) Rated Chats (Raw) AVG QA Score 75% Response Time/m first_reply_time (m) AVG Response(Min) Chat Volume5.0 15S First Reply time % Working days Schedule Adherence CPD Monthly Assessment scores
CS Adem 371 333 98.52% 4.83 160 155 96.88% 34 335 330 98.51% 155 160 100,00 0.52 0.12 0.44 381 99.48% 22 0 17 85
CS Ahmet 384 346 98.30% 4.72 167 158 94.61% 33 344 338 98.26% 158 168 97,22 0.54 0.10 0.43 392 99.74% 22 0 18 85
CS Akin 354 319 98.46% 4.9 130 128 98.46% 31 320 315 98.44% 128 130 91,76 0.46 0.13 0.36 355 97.17% 20 0 18 -
CS Ali 79 68 87.18% 4.87 30 30 100.00% 2 73 66 90.41% 31 32 100,00 0.76 0.13 0.54 82 97.56% 22 0 4 85
CS Ali O 381 346 98.02% 4.9 160 158 98.75% 28 347 338 97.41% 158 163 90,91 0.27 0.13 0.21 385 99.22% 21 1 18 100
CS Alican 365 332 99.70% 4.8 162 157 96.91% 32 327 326 99.69% 157 164 98,42 0.39 0.12 0.31 361 99.17% 22 0 16 95
CS Alper D 349 318 99.69% 4.74 116 112 96.55% 34 313 312 99.68% 112 117 99,50 0.57 0.08 0.46 363 100.00% 21 0 17 100
CS Aydin 343 305 99.03% 4.72 142 134 94.37% 35 302 299 99.01% 134 144 96,19 0.42 0.12 0.35 348 99.43% 22 1 16 100
CS Aysel 342 307 99.68% 4.86 125 123 98.40% 36 305 302 99.02% 123 125 97,50 0.52 0.12 0.42 351 100.00% 20 0 18 100
CS Aysun 338 310 99.36% 4.74 123 118 95.93% 26 307 305 99.35% 118 125 93,57 0.60 0.13 0.49 336 97.32% 20 1 17 100
CS Baris 157 140 93.33% 4.8 54 53 98.15% 8 136 127 93.38% 53 57 99,41 0.75 0.12 0.62 166 100.00% 20 0 8 80
CS Bensu 402 363 97.32% 4.78 155 150 96.77% 29 369 358 97.02% 150 157 98,33 0.68 0.12 0.53 403 97.76% 22 0 18 95
CS Berk 195 174 92.06% 4.93 59 59 100.00% 9 174 160 91.95% 59 60 98,33 0.75 0.12 0.56 199 99.50% 23 0 9 100
CS Berkay 298 272 97.84% 4.7 104 98 94.23% 21 274 267 97.45% 98 104 98,67 0.73 0.13 0.58 298 98.99% 17 0 18 90
CS Bugra 219 195 97.50% 4.86 99 97 97.98% 22 192 188 97.92% 97 99 99,33 0.27 0.10 0.21 226 100.00% 13 0 17 -
CS Cagatay 290 274 100.00% 4.84 152 149 98.03% 16 270 270 100.00% 150 156 98,82 0.37 0.08 0.3 289 99.31% 19 0 15 100
CS Cagri 83 74 90.24% 4.97 36 36 100.00% 1 70 66 94.29% 37 37 100,00 0.71 0.13 0.58 80 100.00% 22 0 4 90
CS Can 334 296 98.67% 4.82 125 121 96.80% 34 295 291 98.64% 121 126 96,47 0.46 0.13 0.39 346 99.71% 21 0 16 100
CS Deniz Y 304 283 98.26% 4.76 125 120 96.00% 17 282 279 98.94% 120 125 99,00 0.41 0.08 0.33 304 98.68% 20 0 15 90
CS Dervise 304 282 97.92% 4.85 155 154 99.35% 17 286 279 97.55% 154 155 99,29 0.41 0.12 0.34 309 100.00% 17 0 18 85
CS Dogucan 256 235 98.74% 4.85 136 133 97.79% 19 236 233 98.73% 133 136 98,82 0.53 0.12 0.43 257 99.22% 17 0 15 85
CS Duygu 311 272 98.19% 4.81 140 135 96.43% 36 272 264 97.06% 136 142 100,00 0.47 0.10 0.39 309 99.35% 19 0 16 -
CS Egehan 389 344 98.85% 4.65 123 114 92.68% 49 347 342 98.56% 114 125 94,76 0.60 0.10 0.45 407 99.02% 23 0 18 90
CS Elif B 356 313 98.43% 4.8 149 143 95.97% 38 317 312 98.42% 143 150 95,79 0.36 0.10 0.29 355 100.00% 21 0 17 -
CS Enes S 465 423 98.83% 4.66 141 132 93.62% 37 418 413 98.80% 132 142 99,13 0.51 0.10 0.43 482 98.54% 23 0 21 75
CS Engin 409 370 97.63% 4.76 141 137 97.16% 30 372 362 97.31% 138 143 95,56 0.70 0.13 0.58 407 99.02% 23 0 18 70
CS Ercan 246 230 98.71% 4.89 121 120 99.17% 13 229 227 99.13% 120 121 99,38 0.24 0.10 0.2 240 100.00% 15 0 16 100
CS Erman 397 345 98.01% 4.87 141 140 99.29% 55 350 340 97.14% 140 142 98,24 0.37 0.10 0.29 407 99.26% 21 0 19 -
CS Eylul 359 329 98.50% 4.74 150 145 96.67% 25 332 327 98.49% 145 150 96,47 0.56 0.12 0.46 364 98.35% 21 0 17 100
CS Furkan 305 272 98.55% 4.82 131 128 97.71% 29 269 265 98.51% 128 133 97,62 0.53 0.12 0.47 312 100.00% 16 1 20 -
CS Gamze 378 345 98.01% 4.72 119 114 95.80% 33 350 339 96.86% 114 122 95,71 0.55 0.10 0.41 392 99.23% 22 0 18 95
CS Gozde 413 381 98.96% 4.8 169 166 98.22% 29 380 376 98.95% 167 174 89,05 0.43 0.12 0.35 426 99.77% 22 0 19 95
CS Gözde K 275 248 98.02% 4.76 113 107 94.69% 22 250 245 98.00% 107 115 98,67 0.59 0.10 0.47 274 99.27% 22 0 12 95
CS Hatice 131 110 88.00% 4.71 38 36 94.74% 6 111 101 90.99% 36 39 100,00 0.58 0.12 0.47 133 100.00% 22 0 6 80
CS Haydar 391 340 99.71% 4.88 144 141 97.92% 56 337 337 100.00% 142 146 100,00 0.51 0.12 0.41 390 100.00% 22 0 18 85
CS Hilal 416 376 97.16% 4.72 181 172 95.03% 31 383 371 96.87% 172 182 92,11 0.60 0.17 0.48 429 99.30% 20 0 21 85
CS Ibrahim 317 287 98.97% 4.88 129 127 98.45% 35 287 283 98.61% 128 134 95,29 0.54 0.15 0.58 336 97.90% 20 0 17 95
CS Irmak 334 302 98.37% 4.74 141 135 95.74% 27 301 295 98.01% 135 142 98,89 0.56 0.12 0.49 344 100.00% 19.5 0 18 95
CS Kaan 368 342 99.42% 4.82 150 145 96.67% 24 339 336 99.12% 145 152 97,50 0.41 0.12 0.34 360 99.72% 19 0 19 95
CS M. Ozan 178 165 94.29% 4.89 46 46 100.00% 4 162 151 93.21% 47 51 99,38 0.73 0.15 0.55 198 100.00% 20 0 10 80
CS Mehmet O 381 329 98.80% 4.89 124 122 98.39% 53 331 324 97.89% 123 130 99,33 0.51 0.08 0.41 393 99.24% 22 0 18 90
CS Mehmet P 212 204 96.68% 4.76 75 72 96.00% 1 200 194 97.00% 72 77 99,05 0.73 0.13 0.56 221 99.55% 23 0 10 100
CS Mehmet Y 296 262 98.50% 4.76 102 100 98.04% 31 261 257 98.47% 100 103 91,54 0.39 0.13 0.32 295 99.32% 17 0 17 95
CS Mert A 386 356 97.53% 4.75 186 179 96.24% 21 360 351 97.50% 179 187 98,00 0.55 0.10 0.44 390 100.00% 23 0 17 80
CS Mert B 321 288 99.65% 4.94 138 137 99.28% 34 287 285 99.30% 137 138 97,00 0.41 0.10 0.33 324 100.00% 22 0 15 100
CS Mert H 352 313 99.05% 4.88 140 139 99.29% 39 312 309 99.04% 139 143 100,00 0.56 0.12 0.44 358 99.16% 22 0 16 100
CS Mert K 191 175 94.59% 4.76 62 60 96.77% 6 173 163 94.22% 60 63 96,58 0.74 0.10 0.55 198 99.49% 19 1 10 85
CS Mert O 329 295 98.01% 4.52 128 116 90.62% 28 296 288 97.30% 116 129 92,31 0.63 0.17 0.52 337 94.07% 19 1 18 -
CS Mert Y 345 316 97.23% 4.71 147 141 95.92% 20 319 310 97.18% 141 149 94,00 0.60 0.10 0.49 340 99.71% 20 1 17 100
CS Mine 365 322 98.47% 4.85 182 178 97.80% 40 322 317 98.45% 178 183 98,57 0.34 0.10 0.27 373 98.39% 23 0 16 100
CS Neslihan 357 304 99.67% 4.8 141 138 97.87% 59 300 298 99.33% 138 144 98,33 0.34 0.10 0.28 374 98.66% 21 2 18 -
CS Omer 378 345 98.01% 4.72 142 135 95.07% 26 348 340 97.70% 135 143 95,75 0.44 0.13 0.36 382 98.17% 22 0 17 90
CS Osman 365 345 98.29% 4.75 144 138 95.83% 14 344 339 98.55% 138 145 100,00 0.66 0.13 0.55 366 99.73% 21 0 17 90
CS Ozge 242 214 97.27% 4.84 94 93 98.94% 22 215 210 97.67% 93 94 99,47 0.54 0.13 0.44 254 98.03% 16 0 16 95
CS Seckin Z 389 364 99.45% 4.87 181 179 98.90% 23 362 359 99.17% 181 184 100,00 0.41 0.07 0.31 396 100.00% 22 0 18 100
CS Selen 389 344 98.85% 4.83 131 128 97.71% 49 347 342 98.56% 128 133 98,82 0.55 0.12 0.43 414 95.89% 21 0 20 95
CS Semih K 353 326 98.79% 4.75 151 144 95.36% 23 326 322 98.77% 144 151 98,00 0.42 0.10 0.32 355 99.44% 21 0 17 95
CS Sena 396 343 98.85% 4.9 179 178 99.44% 55 344 341 99.13% 178 180 99,38 0.41 0.10 0.33 416 100.00% 21 0 20 80
CS Sena O 334 301 99.34% 4.9 177 175 98.87% 31 301 298 99.00% 175 177 100,00 0.47 0.12 0.39 341 100.00% 22 0 16 100
CS Taskin 128 119 95.20% 4.76 55 53 96.36% 4 119 112 94.12% 53 56 96,00 0.51 0.12 0.38 135 100.00% 22 0 6 100
CS Tubanur 406 361 98.10% 4.81 124 122 98.39% 50 367 356 97.00% 122 127 98,57 0.43 0.10 0.35 419 100.00% 19 0 22 -
CS Tugba 371 337 98.83% 4.82 159 156 98.11% 30 337 334 99.11% 157 161 98,95 0.43 0.10 0.35 372 98.12% 20 0 19 100
CS Ulas B 374 329 98.80% 4.89 157 156 99.36% 41 331 325 98.19% 157 158 94,50 0.42 0.10 0.35 377 99.73% 21 0 18 95
CS Umut C 336 293 100.00% 4.84 140 136 97.14% 47 290 290 100.00% 136 142 100,00 0.40 0.10 0.33 353 99.72% 19.5 0 18 100
CS Utku 92 84 98.82% 4.91 45 45 100.00% 9 84 83 98.81% 45 46 100,00 0.37 0.10 0.29 95 100.00% 7 0 14 -
CS Yaren C 364 336 97.67% 4.69 160 149 93.13% 21 342 333 97.37% 149 161 98,46 0.74 0.10 0.64 362 98.89% 20 0 18 80
CS Yasin 356 315 99.37% 4.75 129 124 96.12% 43 314 312 99.36% 125 131 98,82 0.64 0.13 0.49 363 97.24% 19 0 19 80
CS Yusuf 294 266 97.79% 4.78 125 121 96.80% 22 264 259 98.11% 121 126 100,00 0.55 0.12 0.46 297 100.00% 21 0 14 85