Notes
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call attempted // call not connected // google sheet filled // mail sent
51389
call attempted// call drop by cx//call twice//not connected// google sheet filled//mail sent
51389
call connected//language barrier//cx disconnected the call//google sheet filled
51389
issue- pickup pending//want to know about pickup
action- google sheet filled//address verified
comm- tat shared 2-3 days// courier partner name shared// requested to keep with original packaging
51389
issue pickup pending// want to know about pickup
acrtion-google sheet filled// info shared on call
comm- ask cx to share images
51389
issue pickup pending// want to know about pickup
action-google sheet filled// info shared on call
comm- tat shared 24-48 hrs // courier partner name shared//requested to keep with original packaging
51389
issue- refunded
action-call not required//google sheet filled
comm- info already shared
51389
issue- refunded
action- call connected// google sheet filled
comm-info shared on call
51389
issue- refunded
action- call not connected// google sheet filled
comm-na//
51389
call not required//cx want to retain the product// complaint closed as per previous remarks//google sheet filled
51389
call connected//cx want to retain the product// complaint closed as per conversation on call// case closed
51389
issue- APUC CASE
action- info shared on call// google sheet filled
comm- tat shared/ pickup boy number/pickup date/courier partner name/
51389
issue- out for pickup
action- Google sheet filled// info shared on call
comm- Courier partner name shared//Requested to keep with original packaging//tat shared till 6pm
51389
call not required//Manual case//info shared shared//google sheet filled
51389
call not required//courier receipt received//info shared shared//google sheet filled
51389
call not required//EOD already filled for courier charges//info already shared//google sheet filled
Thank You ,
Team Snapdeal
Genesys link
http
://172.16.211.113/WDE
/Publish
.htm
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