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-First we have to confirm order
-than we have to check dispatch history and tracking url
-than we have to confirm the address and we have to ask customer that please share your alternate number and lndmark
-than we have to fill FNDR panal(alternate number lndmark)
After filling FNDR panal we have to share 24 hours tat for delivery reschedule
Return scenario
-First we have to confirm order
-than we have to ask customer that what issue you are facing(need to ask exact issue)
-Than we have to ask that customer want refund or replacement
And than we have to fill issue with # and than submit the complaint
-than we have to close all the tabs than we have to check that rpu is initiated or not
-if rpu initiated than we have to share 48 hours tat also we have to share courier partner name
-if rpu not initiated-we have share 24 hours tat for pickup update
Pickup reschedule:
-First we have to confirm order
-than we have to check RPU details and case number
-than we have to confirm the address and we have to ask customer that please share your alternate number and lndmark
-than we have to fill RL panal(alternate number lndmark)
After filling RL panal we have to share 2-3 days tat for pickup reschedule
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