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1.Can we utilize both the loyalty number (ID) and this ID number simultaneously for bookings made by client 'BOUYGUES IMMOBILIER'?
No, we can't use together
Correct
2.We have been notified via email by Transavia that they will process the requested refund within a period of 15 days. What course of action should I take?
Forward the email to the refund team
Correct
3.How shall we send a confirmation of a hotel cancelation to a booker?
Need to share the confirmation through Power Express
Correct
4.Which ticket number needs to be used while running the APV refund in case of residual value?
EMD ticket number
Correct
5.Do we need to send to Aqua to issue the chargeable ancillary?
No, we need to issue manually
Correct
6.What steps should I take if a traveler wants to shorten the trip for a hotel reservation after their stay has already begun?
Send an email to the hotel asking to shorten
7.If the traveler requested the specific Hotel, we are getting the same as per their CAP rate. Do we book and send the confirmation?
Yes, we have to book it
8.I have been asked to cancel an LCC booking, what steps should I take?
Send the email to the refund team
9.A Traveler requested to rebook their business class ticket to another date, but only premium class is available on the requested date, business class is sold out. Can I do such an exchange with a downgrade to the lower-class cabin if ATC allows it?
Yes, if fare rules allow and the customer agrees.
10.Which client's new booking requests have we stopped handling since June 4th, as per the latest update?
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