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call connected // call drop by cx //call back done call not connected
call connected//call drop by cx //cx want call back//cx is busy//
call connected//refunded//info shared on call//
issue-pickup pending// Want to know about pickup
action- info shared on call//address verified
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging
IC changed as per cx voc
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-remaining tat shared // courier name shared // requested to keep with original packaging
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-remaining tat shared 24-48 hours // courier name shared // requested to keep with original packaging
issue-out for pickup
action- info shared on call//
communication- requested to keep with original packaging
call connected// info share //CCA marked//tat shared 24-48 hrs for update//
call connected //replacement product processing initiated//
call connected// call disconnect due to language barrier //
call connected// call Transferred due to language barrier //
cx want to retain the product// complaint closed as per conversation on call// case closed
issue- apuc case
action- info shared on call
communication- tat shared on call 72 hours // courier executive no-, courier name-, Pickup date-
issue- apuc case
action- info shared on call
communication- remaining tat shared 24 to 48 hrs for update // courier executive no-, courier name-, Pickup date-
call connected// info share //Puc marked//tat share 24 -48 hours
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-ask cx to share UT form and Aadhar card images// mail sent//
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