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call connected // cx disconnected the call//call twice//not connected
call connected// call drop by cx // cx busy// cx want to call back
pickup -
issue-pickup pending// Want to know about pickup
action- info shared on call//Address verified
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging
ic changed as par cx voc
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-tat shared 24-48 hours // courier name shared // requested to keep with original packaging
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication- Remaining tat shared// courier name shared // requested to keep with original packaging
issue-out for pickup
action- info shared on call//
communication- requested to keep with original packaging
apuc case-
issue- APUC case
action- info shared on call
communication- tat shared on call 72 hours // courier executive no- , courier name- , Pickup date-
issue- APUC case
action- info shared on call
communication- remaining tat shared on call 24-48 hours // courier executive no- , courier name- , Pickup date-
language -
call connected// call disconnect due to language barrier //
call connected// call Transferred due to language barrier //
retain -
cx want to retain the product// complaint closed as per conversation on call// case closed
call connected//cx did not have Snapdeal brand packaging// complaint closed as per conversation on call// case closed
refund -
call connected// refunded//info shared//
call connected// info share //CCA marked
call connected //replacement product initiated//Info shared on call about replacement product //
call connected//One or more items shipped together case//tat shared 24 to 48 hours for update//
call connected//Multiple suborder case//tat shared 24 to 48 hours for update//
call connected// info shared //Puc marked//tat share 24 -48 hours for update
Rajasthan case-
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-ask to share UT form //Aadhaar Images // Mail shared
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