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loyal customer
time and patience
efforts
customer appreciation rewards according to the tenure of the customer
xfinity.com/rewards
login using xfinity credentials then enroll into xfinity rewards program
Context
review account during hold then appreciate patience + xfinity rewards
what is xfinity rewards
benefits
how to use/enroll into xfinity rewards program
BAXA- be a xfinity ambassador
Call flow
1. opening- thank you for calling xfinity my name samarth who do have i pleasure of assisting today
customer name
effortless opening
either in computer the issue or anything then you can check
Customer will elaborate
empathize corelate + assurance don't worry you have called the right department
probe(what customer has done and what needs to be done)(discover needs)
then hold
may I place your call on hold for 2 minutes while I working/viewing/fetching info/on you account for you.
after Hold
say thank you for being on hold i thank you for you time and patience
IF you dont have resolution then dont destroy other factors be effortless
RESOLUTION ( pitch xfinity app just after solving the issue)
after help ask additional assistance ( May I help with anything else)
then summarize (dont announce that you are summarizing) just do it brief
Call Closing- thank you for calling xfinity I hope you have a great day ahead
( butter him by saying powerful words- great, awesome, fantastic, wonderful
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