Notes![what is notes.io? What is notes.io?](/theme/images/whatisnotesio.png)
![]() ![]() Notes - notes.io |
Within TAT :
Issue- Cx want to know his order status
Action - Info shared
Comm- TAT shared 24 hrs for call back regarding the order verification
Outside TAT :
Issue- Cx want to know his order status
Action- Complaint raised // Infor shared
Comm- TAT shared 24-48 hrs for update regarding the order status
*********Within SLA*******
Before Dispatch :
Issue- Cx want to know the delivery details
Action- Info shared
Comm- Promised dispatch date share both and promised delivery date last one.
After Dispatch :
Issue- Cx want to know the delivery details
Action- Info shared // SMS shared - AWB number
Comm - Actual dispatch date shared // promised delivery date last one.// Courier partner name // Live location of the order
***Specific Delivery request **
Issue- Cx wants specific delivery request
Action - Specific date mention // Req raised
Comm- Delivery details shared// Ask cx to wait .
****Item Stuck at one Location ****
Issue- Order stuck at one location
Action- Complaint raised
Comm- TAT shared 24-48 hrs for updated // Courier partner name shared // Delivery details shared
***Outside SLA ****
Delay in Dispatch :
Issue - Cx order is delay in dispatch
Action - Complaint Raised
Comm- TAT shared 24-48 hrs for update // Delivery details shared
Delay in Delivery :
Issue - Cx order is delay in delivery
Action - Complaint Raised
Comm- TAT shared ASAP for the delivery of the order // Courier partner name shared
****First time OFD ********
Issue- Cx want to know his order status
Action - SMS shared - AWB number // Info shared
Comm- Ask cx to wait till 9 PM // Courier Partner name shared // Courier boy number shared through SMS
*****UD******
Issue- Cx want to know his order status (UD Marked)
Action- Complaint raised // FNDR Filled
Comm- Apology done //Ask cx to share the Alt mobile number , Alt Landmark and Confirm delivery address // TAT share 24 hrs for the delivery re-attempt // Courier partner name shared// Mark case origin - Critical Escalation.
Alt Mobile Number -
Alt Landmark-
*****ODA********
Issue- Cx want to know his order status (ODA Marked)
Action- Complaint raised // FNDR not Filled
Comm- TAT shared 24-48 hrs for update regarding order status//Mark case origin - Critical Escalation.
******OFD After UD******
Issue- Cx want to know his order status// OFD after UD
Action - SMS shared - AWB number // Info shared
Comm- Ask cx to wait till 9 PM // Courier Partner name shared // Courier boy number shared through SMS //Mark case origin - Critical Escalation.
******RTO*******
Prepaid :
Issue - Cx want to know his order status // RTO marked
Action- Info shared
Comm- Shared info that order is return to seller and ask cx to share place a new order // TAT shared 24-48 hrs for the refund initiation
COD:
Issue - Cx want to know his order status // RTO marked
Action- Info shared
Comm- Shared info that order is return to seller and ask cx to share place a new order
*******Cancellation *******
Issue- Cx want to cancel the order // Reason-
Action - Order cancelled
Comm- Info shared that order is cancelled.
Issue- Cx want to cancel the order // Reason-
Action - Cancellation req raised
Comm- Info shared that cancellation req raised // TAT shared 24-48 hrs for the cancellation of the order
Issue- Cx want to cancel the order // Reason-
Action - Info shared
Comm- Asked cx to refuse the delivery of the order on the door step // TAT shared 6 days for refund initiation after refusing on door step
******Why was my order cancelled ****
Issue- Cx want to know why was order cancelled
Action- Info shared
Comm- Shared the cancellation reason to cx // ask cx to place a new order // TAT shared 24-48 hours of refund initiation
*****PDWP*****
Prepaid:
Issue- Cx order is delivered to wrong place
Action - Comp raised // Ask cx to share the mail id
Comm- TAT share of 7 days for update regarding the complaint via mail // ask cx to wait
Email Id-
RFV + COD
Profile - Good
Issue- Cx order is delivered to wrong place
Action - Complaint raised// Cx profile - Good
Comm - TAT shared 48 hrs for refund initiation // Ask cx to wait
Profile - Not visible
Issue - Cx order is delivered to wrong place
Action - Complaint raised// Cx profile - Not visible// Stages - Cx dispute accepeted
Comm - TAT shared 24 hrs for Update // Ask cx to wait
****Address Change ****
Issue- Cx want to change the delivery address
Action - Asked cx to share the new address
Comm- Info shared to cx that address is changed from our end
Issue- Cx want to change the delivery address
Action - Info shared
Comm- Denial given ad shared info to cx hat unable to change the delivery address as per current status
****Failed Transaction *****
If Cx came on same day
Issue - Cx want to know the payment status // Payment - Failed
Action - Info shared
Comm- TAT shared 72 hrs for auto reverse // ask cx to wait
If Cx does not came on same day
Issue - Cx want to know the payment status // Payment - Failed
Action - Info shared // Comp Raised // Macro shared - Bank Statement required
Comm- ask cx to shared the bank statement over the mail // TAT shared 24-48 hrs for update after receiving the bank statement
******Fresh return Request ***************
#
Action Taken - TAT shared 24 hrs for update regarding reverse pick up // RPU not initiated
#
Action Taken - TAT shared 48 hrs for pick up // RPU initiated // Courier partner name // Ask cx to pack the order on original brand packaging
*****Manual*****
Issue - Manual Assign
Action - Info shared
Comm - TAT shared 48 hrs for update regarding reverse pick up // Ask cx to wait
***Pick up reschedule ***
Issue- Cx want to know his return request status
Action - RL filled // info shared
Comm - TAT shared 2-3 days for pick up reattempt // Courier partner name // Ask cx to pack the order on original brand packaging
Alt Mobile no -
Alt Landmark -
***APUC***
Order Pick up on same day
Issue- Cx want to know his return request status
Action - RL filled // info shared
Comm- TAT shared 24 hrs for update// Ask cx to wait
Order does not Pick up on same day
Issue- Cx want to know his return request status
Action - RL filled // info shared
Comm- TAT shared 72 hrs for update// Ask cx to wait
Pick boy number -
Pick up boy name -
*****Pick up Cancellation *****
Issue - Cx want to cancel the return req // Reason -
Action - RL Filled
Comm- Info shared to cx that return req is closed
*******One or more item is missing shipped together ****
If the both condition met -
Issue - One or more item is missing shipped together
Action- Comp raised // Stage - CRT investigation Done// Macro shared - NEFT refund initiated
Action - TAT shared (6 days/7 - 10 working days /24 hrs/5-7 working days ) for the refund // ask cx to wait
If any condition are not met -
Issue - One or more item is missing shipped together
Action- Comp raised // Stage - CRT investigation SCM
Comm- TAT shared 48 hrs for updated // Ask cx to wait
******Complete Item missing *****
Profile - Good (Email Id registered )
#Cx received the complete item missing // Issue- (Selling price is less than 400 INR)
Action - Comp Raised // Stages - CRT Investigation Done
Comm - Apology done// TAT shared 48 hrs for refund initiation // ask cx to wait
Profile - Good (Email Id not registered )
#Cx received the complete item missing // Issue- (Selling price is less than 400 INR)
Action - Comp Raised // Stages - CRT Investigation Done // Macro shared - Asking for NEFT Details
Comm - Apology done// ask cx to share the details over mail .
Profile - Not visible
#Cx received the complete item missing // Issue- (Selling price is less than 400 INR)
Action - Info shared // Case move to CRT Investigation SCM
Comm - TAT shared 72 hrs for update // Apology done
#Cx received the complete item missing // Issue- (Selling price is between 400 INR to 1000 INR)
Action- Macro shared - Empty Parcel digital form
Comm- Apology done // Ask cx to fill and submit the google form // TAT shared 72 hrs after submitting the google form.
#Cx received the complete item missing // Issue- (Selling price is above 1000 INR)
Action- Macro shared - Empty Parcel Updated
Comm- Apology done // Ask cx to share the UT form with Invoice and Id proof // TAT shared 72 hrs after receiving the details.
******DTSS*******
Issue- Cx want to return the order // received the Different product
Action- Ask cx to raise the complaint
Comm- Apology done // Guide cx to raise the return request
*******Item Defective ******
#Cx want to return the order received the defective product // Issue -
Action - Macro shared
Comm- Refer cx to service centre
****Sd credit
![]() |
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team