Notes

Dear Utkal,

We tried to call you, but could not reach you. This is with reference to your email dated 10-06-2024 regarding of your concern.

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. Would request you to please wait for 48 hrs.

Appreciate your patience and co-operation in this regard. If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Thank You,
Team Snapdeal

---------Worked as RMT(NON CALLIN)-----------

---------Worked as RMT-----------
#cx received same pd as pd is non returnable
Action- call connected //mail marked
Comm- denial given as pd is non returnable

---------Worked as RMT-----------
# Cx got damage item
act : case moved to NQA SCM queue as non returnable product // images received in same

---------Worked as RMT-----------
#query not clear
Action- mail marked// call not connected, busy
Comm-need to know exact issue



---------Worked as RMT-----------
#Complete item missing
Action- mail marked// call not connected, busy
Comm-need to know exact issue


---------Worked as RMT-----------
#Complete item missing// amount less than 400// history good
Action- mail marked// call connected// CRT investigation done
Comm- tat shared 72 hrs for refund initiation and share tat 6 days for amount reflection


---------Worked as RMT-----------
#same pd received // cx didn't want to keep the pd // cx said that he received only one Piece but as per description only one Piece is mentioned
Action- call connected // tat shared 24 hours //case auto move// ic change as per voc


---------Worked as RMT-----------
Issue-Complete item missing// amount above 400
Action- mail marked// call connected// case move to CRT investigation SCM
Comm- ask cx to share UT digital form, sd packaging, invoice and id proof


This is with reference to your query regarding of your Item.

----------------Customer update data--------------
Issue-query not clear // details not available
Action- mail marked
Comm- info shared via mail


Dear Customer,

We tried calling you but couldn't reach you. This is with reference to your query regarding of your Item.

Please share your alternate number on which you want call, and we'll attempt to call you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal



We tried to call you, but due to language barrier call got dropped.

ID Proof (Aadhaar Card, PAN Card, Driving Licence)

Dear Customer,

We tried to call you, but could not reach you. We would appreciate if you can elaborate your inquiry and provide more specific information, so that we can assist you further.

We require more details to work on your request, please share your exeat issue. If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Thank you,
Team Snapdeal


https://notes.io/whhPw

House no-104, Mandirpada,3 dukaan,chandnoli, Thana-Boli, Swaimadhopur, Lndmark-3 dukaan, saini kirana store, shiv tenet house, Rajasthan, 322024, India


88983655




89091827- calll back



DEAR ma'am 

Kindly look into this matter. In SF details are not visible and also RPU is not showing generated but in case history CCA marked on date

[email protected]

kindly suggest the nect action 


Dear ma'am

as per the telephonic conversation with customer he didn't received 30 rupees cashback amount and as per mail id, the amount not visible in Snapcash wallet.

Kindly help to resolve this case again.

Regard,
Suruchi



  Dear Shashank,

As per the telephonic conversation, this is regarding your query for a refund of (8mm Black Lava Rock + Red Tiger Eye Natural Agate Stone Bracelet).

You are requested to wait for 72 hrs for successful refund initiation. Once initiated, the amount will be reflected in Snapdeal credit account within 24 hours.

Thank you for your patience and cooperation. If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Thank You,
​​​​​​​Team Snapdeal


You are requested to update your bank details as soon as possible for a smoother refund initiation. It may take 72 hrs for the refund initiation. Once the details are received, the amount will be reflected in your UPI account within 6 days.
   

You are requested to wait for 72 hrs for successful refund initiation. Once initiated, the amount will be reflected in UPI account within 6 days. In case you do not receive the credit in your account within 6 days, please share the updated bank statement.


Once we have received your bank /UPI details, this refund will be initiated and will appear in your account on or before 6 days.

you are temporary not eligible for the VIP membership, when you are eligible for it our team will update you. 


We tried calling you on regarding your concern, but couldn't reach you. You have raised a complain. Kindly confirm your exact issue or provide your alternate number.



We would like to inform you that sorry for the inconvenience but as we checked here you have already used the refund amount to purchase another orders, so we are unable to transfer your amount from Snapdeal credit to bank account.

ACCOUNT DELETEION----------

We would like to inform you that if you want delete your Snapdeal account you will not be able to login from the registered mobile number and will be unable to create a new account again with the same mobile number. You will be unable to get the benefits of Snapdeal app any more and will not get any notifications related Snapdeal app.

SD REVERSAL----------
We are glad to inform you that your refund of INR 309.00 has been processed successfully on 01/04/2024 to your account. The refund should reflect in your account within 7 working days.

We are sorry to note that you have still not received your amount which was debited on 24-4-2024 from your account. In order to investigate the matter further, we request you to kindly share a copy of your wallet statement in PDF format from 20-4-2023 to till today.

--------EOD Removed Data-------
Issue-partial refund pending as cx wants refund in bank
Action- mail marked// call not connected
Comm-need to fill EOD again with remarks " SD credit reversal case (cancellation already done)"// neft received in same case // need to confirm with cx



We would like to inform you that if you want to apply your coupon code to purchase the product we request you please follow the given steps-
 
1. Go to the Snapdeal website and select your product 
2. click the "BUY NOW" option and the payment page will be opened 
3.click the price summary and scroll down there is an another option available "CLICK HERE" 
4. select the "click here" option.  
  Now you can apply your coupon code. 


We always welcome suggestions from our customers which can help us improve our services.

Hitage------
Contact no- 011-41088831 / 7303141406 / 7867831313
Email address-  [email protected]
 
Life Like----
Contact no- 8199075100
Email id- [email protected]


​
@[Rehana Sultan] 

Dear Ma'am,

 
Kindly approve for the offline refund as the IC is tagged in Hindi.

 
Product amount -

Suborder ID-

Regard's


89005299- call back
89005303


8890299pending




As we can see here, our courier partner Ecom is out for pickup and your item will be picked up today on or before 6 pm. Rest assured our pickup boy will call you once reach at your destination.

If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Thank You,
​​​​​​​Team Snapdeal 


Hourse no-104, Villege-Shiwni, Area-Marg Janakpur, near Savariya kirana store,Sai Mandir Jila indore 452016, Indore, Madhya Pradesh, 452016, India


Issue-order related // out for delivery
Action- mail marked// call not connected
Comm- info shared via mail// AWB sms send // courier details shared


Dear Tuba,

We tried to call you, but could not reach you. This is with reference to your email dated (19-06-2024) regarding the order status of your Semi transparent A5 Cheque Book Folder.

We can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 9 pm. It will deliver to you through "EKART".

Below are the courier details-
Courier Boy Name- Devesh Singh argal
Courier Boy Number- 08045883736, Pin- 120

​​​​​​​If you have any other questions or concerns, feel free to reply, we'd be glad to help you.

Thank You,
Team Snapdeal



https://notes.io/qsjpk#google_vignette

https://in-ccaas.ozonetel.com/toolbar_widget/index.html#login

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https://docs.google.com/spreadsheets/d/1k9hb5BN3LDXJ-hzVI3eo-iOTeg5Ysg4BUogla6Gl1XI/edit?gid=718473225#gid=718473225

https://docs.google.com/spreadsheets/d/1wH6LmJXDEbuTSeATryaFX7KC84_bUHNsm6T0etd4X_A/edit?pli=1&gid=945497105#gid=945497105


https://docs.google.com/spreadsheets/d/1k9hb5BN3LDXJ-hzVI3eo-iOTeg5Ysg4BUogla6Gl1XI/edit?gid=992563417#gid=992563417

https://snapdealcx.my.site.com/login?ec=302&inst=Ij&startURL=%2F007