Notes

issue-refund related//CCA marked
action-mail marked
comm-TAT shared 24 hrs via mail

issue-refund related//CCA marked
action-mail marked
comm-ask cx to wait till end of the day

issue-refund related//CCA marked
action-mail marked
comm-ask cx to share bank details via mail

REFUND DATA

issue-refund related//CCA marked on 01-02-2023(OLD CASE)
action-mail marked//call not connected(busy)
comm-ask cx to share bank details via mail

issue-refund related//CCA marked
action-mail marked//call not connected
comm-NEED to confirm bank details from cx as received from unregistered mail

issue-refund initiated
action-mail marked//EOD filled with CCA remark as bank details received from registered mail
comm-TAT shared 6 days via mail

issue-NEFT went on hold//within TAT
action-mail marked
comm-TAT shared 5 days via mail

issue-NEFT went on hold//TAT breached
action-mail marked//ESC to PG team for on hold
comm-TAT shared 48 hrs via mail

issue-CIP case//within TAT
action-mail marked
comm-TAT shared 48 hrs via mail

issue-CIP case//TAT breached
action-mail marked//CIP sheet filled//call connected
comm-TAT shared 48 hrs via mail

issue-refund related
action-mail marked
comm-ask cx to share bank statement via mail if refund not received

issue-RFV reversal case as per below remarks by
action-mail marked//call connected
comm-ask cx to share bank details via mail

issue-RFV reversal case
act-call connected//mail marked//EOD filled with remark SD credit reversal case as bank details received from unregistered mail
comm-TAT shared 8 working days via mail

issue -RFV reversal case
action -mail marked//call not connected(ringing)
comm-ask cx to share new bank details as previous EOD was rejected as per below remarks on SF and NEED to fill EOD with remarks SD credit reversal case(Cancellation already done)

issue-RFV reversal case
act-call connected//mail marked//EOD filled in Partial NEFT refund with remark SD credit reversal case(Cancellation already done) as previous EOD was removed remarks below on SF and bank details received from registered mail
comm-TAT shared 6 days via mail

issue -RFV reversal case
action -mail marked//call not connected(ringing)
comm-NEED to confirm new bank details as received from unregistered mail as previous EOD was rejected or as per below remarks on SF and NEED to fill EOD with remarks SD credit reversal case(Cancellation already done)

issue-RFV reversal case as EOD already filled on 07-03-2024 by CMN BLR(within TAT)
act-call connected//mail marked
comm-TAT shared 8 working days via mail

issue-cx received refund
action-call connected
comm-case closed as per cx VOC

issue-refund related
action-mail marked//call connected//ref. no shared
action-ask cx to contact with bank

We tried calling you but couldn't reach you.

We always want to serve our customers in the best possible manner. Hence a refund for Rs 329.00 has been initiated in your Snapdeal Credit. The amount will be valid for 1 year from date of 21/03/2024 and can be used for your future purchases on Snapdeal.
 
If you have any other query or concern feel free to reply. We'd be glad to help you.
 
Thank You,
Team Snapdeal

AS CASE GIVEN

issue-refund related
action-mail marked
comm-ask cx refund is already initiated in SD credit via mail

issue-refund initiated
action-mail marked//call not connected(busy)//EOD filled in prepaid as approval on mail as discussed and also remarks given below on SF
comm-TAT shared 24 hrs for reflection in SD credit via mail


issue-refund initiated
action-mail marked//call already connected today//EOD filled in prepaid as approval on mail as discussed and also remarks given below on SF
comm-TAT shared 7 working days for reflection in UPI via mail

issue-RFV reversal case as per below remarks by
action-mail marked//call not connected
comm-NEED to confirm bank details from cx as received from unregistered mail

We tried calling you regarding your bank detail confirmation since received from non registered mail id, but couldn't reach to you. 

We request you to kindly share the alternate number on which you want call back. So that refund could be initiated.

Thank You,
Team Snapdeal

issue-refund related//PUC marked but CCA not marked
action-mail marked//call connected//TAG ma'am on SF for approval
comm-ask cx to share bank details via mail

Dear Ma'am,

Kindly look into this case as PUC marked on but CCA not marked.

Please approve for the product refund.

Suborder -
Product amount - Rs.

Regard's
Simran

issue-partial amount not received
action-mail marked//call connected//TAG sir on SF for approval
comm-ask cx to share bank details via mail

Dear Sir,

Kindly look into this case as partial amount not received of Rs..

Please approve for the refund.

Total amount - Rs.
Received amount - Rs.

Regard's
Simran



AS CASE GIVEN

issue-replacement order related
action-mail marked
comm-info. shared about the delivery status via mail

We tried calling you but couldn't reach you.
   
In case you want to call please share your alternate number on which number you want call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

issue-refund related//within TAT
action-mail marked
comm-TAT shared 7-10 working days via mail

issue-failed transaction case//within TAT
action-mail marked
comm-TAT shared 72 hrs via mail

issue-failed transaction case//TAT breached
action-mail marked
comm-ask cx to share bank statement via mail

issue-failed transaction case//TAT breached
action-mail marked//ESC to PG team for failed as bank statement received
comm-TAT shared 48 hrs via mail

This is with reference to your concern regarding the return status of your item Wristkart - Tyre Inflator For All Cars & Motorbikes ( Pack of 1 ).

We would like to inform you regarding your pick up that your parcel will picked up today by ECOM_DRTS , please wait till end of the day.

Appreciate for your patience and sincerely apologies. 

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal


Dear Praveen,

Thank for contacting Snapdeal.

We would like to inform you regarding your pick up that pick up boy is out for pick up today , please wait till end of the day.

Appreciate for your patience and sincerely apologies.

Thank You,
Team Snapdeal

Thank for contacting Snapdeal.

We would like to inform you regarding your order delivery that delivery boy is out for delivery today , please wait till end of the day.

Appreciate for your patience and sincerely apologies.

Thank You,
Team Snapdeal


This is with reference to your concern regarding the return status of your item JASH CREATION - Blue Georgette Women's Straight Kurti ( Pack of 1 ).

We would like to inform you regarding your pick up that your parcel will be picked up today by ECOM_DRTS courier partner, please wait till end of the day.

Appreciate for your patience and sincerely apologies.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

issue-diff. item//pick up related
action-mail marked
comm-info. shared with cx that parcel will picked up today , wait till end of the day via mail

Thank you for contacting Snapdeal.

We want to inform you that you had already used the same amount from your snapdeal credit so, we are unable to transfer this amount in bank. 

Appreciate your patience and if you have any query you can contact us.

Thank You,
Team Snapdeal  

issue-RFV reversal case
action-mail marked//call connected but after giving opening cx drop the call
comm-Denial given via mail as cx already used the RFV amount

issue -RFV reversal case
action -mail marked//call not connected(ringing)
comm-ask cx to share new bank details as previous EOD was rejected as per below remarks on SF and NEED to fill EOD with remarks SD credit reversal case(Cancellation already done)

Thank you for contacting Snapdeal.
 
This is in reference to the NEFT refund against suborder (58341647046). We have discovered that the refund of amount (625.00) failed due to incorrect NEFT details provided. Kindly share the correct bank NEFT details in the format below:
 
 Account Number:
 Account Holder's Name:
 IFSC Code:
 
Once we receive and verify the correct bank NEFT details, we will proceed with the refund process accordingly. Kindly provide the requested information within 24 hours to ensure a smooth refund transaction. If you have any further questions or concerns, please feel free to reach out. Thank you for your cooperation.
 
Thank You,
Team Snapdeal

We always want to serve our customers in the best possible manner. Hence, a refund of Rs 199.00 will be initiated, and the refund will be credited to Snapdeal credit within 48 hours. The refund will be valid for one year as soon as it gets reflected on your Snapdeal credit account and can be used for your future purchases on Snapdeal. If you have any other queries or concerns, feel free to reply. We'd be glad to help you.

Thank You,
Team Snapdeal


issue-PDWP - CE
action-mail marked//call back done as drop by cx but not connected(ringing then, busy)//EOD filled in prepaid approval on mail
comm-TAT shared 7 working days via mail

issue-PDWP - CE
action-mail marked//call connected//EOD filled in prepaid as approval received below on SF
comm-TAT shared 7 working days via mail

issue-PDWP - CE
action-mail marked//call connected but after giving opening cx drop the call//TAG ma'am on SF below//Ask for POD stage selected
comm-TAT shared 48 hrs via mail

OTP not shared by cx as per remarks below by CMN

issue-PDWP - COD + RFV(history is not showing)
action-mail marked//CDA stage selected
comm-TAT shared 24 hrs for update via mail

issue-PDWP - COD + RFV + Snapcash(history is good)
action-mail marked//call connected
comm-TAT shared 48 hrs for initiation in RFV via mail

issue-PDWP - COD case
action-call connected but lang barrier
comm-need to confirm from cx

issue-PDWP case
action-mail marked
comm-Denial given via mail as COD only and ask cx to place new order

issue-PDWP - prepaid case
action-mail marked
comm-Denial given via mail as OTP verified delivery

Issue - PDWP CE
Action - mail marked
comm - TAT shared 6 days via mail as cx didn't share the OTP

Issue - PDWP CE
Action - mail marked
comm - TAT shared 6 days via mail as already CMN team confirmed

issue-replacement order related
action-mail marked
comm-info. shared via mail about the same

This is with reference to your email regarding the order status of your item Pistaa - Green Cotton Women's Front Slit Kurti ( Pack of 1 )

We are glad to inform you that your replacement product has been dispatched by us on 18-03-2024 and will be delivered to you by 23-03-2024 through EKART Courier partner .

IF you have any other query or concern feel free to reply. We'd be glad to help you.
 
Thank You,
Team Snapdea

We apologize for the inconvenience caused but this is to inform you that as per our records no amount debited against this transaction, Please contact your bank regarding this.

Thank You,
Team Snapdeal


Working on CRT Data