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Definitely
Surely
Absolutely
Certainly
Fantastic
• I definitely will make sure that it gets sorted…
• You will surely be able to enjoy…
• I absolutely agree…
• I can certainly help you…
• That is a fantastic alternative…
Especially, Exactly, Marvellous, Delightful, Reassure
6. “Rest assured Mr……”
7. “I do understand the inconvenience you have faced……”
8. “I will be more than glad/ happy to assist you….”
9. “I completely understand the reason why / your situation….”
10. “I will ensure that…”
11. “What I will do for you right away is……”
12. “I assure you I will try my best…..”
13. “What I can do for you right now is ….”
14. “I’m sorry for the inconvenience that you have faced, what I can do for you is ….”
When giving out over-the-phone instructions, it is your job to make the process as easy as possible. Try weaving the following phrases into your conversation to help your customer get from A to B with a smile on their face.
15. “I would suggest / I recommend…..”
16. “To avoid a similar inconvenience in future I request you to….”
17. “All you need to do is to just….”
18. “A simple way / method to change it will be to…..”
19. “As soon as you receive…”
Smooth Selling
Whilst dealing with a customer complaint, it may also be part of your job to sell up other areas of the business. Here are some useful phrases to help you seal the deal.
20. “You will ONLY be charged…..”
21. “We have a variety of …..’
22. “It’s a wonderful service where instead of _______, you can ____________ …..’
23. “This is the best plan/scheme for your requirements…..’
24. “For just £_____. …you can…..”
25. “For Special customers like you…..”
Thank you for your patience…
• Thank you for your time and patience today.
• I hope I was able to help you with your concern.
• I greatly apologise for any inconvenience caused today. Please accept our sincere apologies.
I’m happy that I was able to assist you today.
Your satisfaction is a great compliment to us, (insert name).
It’s been a pleasure…
You’ve been a pleasure to talk with. Have a wonderful day.
Thank you for being a great customer. We value your relationship.
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