Notes
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Opening script
Agent
Thank you for calling Xfinity, my name is TANUJA T AS IN TANGO ,A AS IN ALPHA ,N AS IN NOVEMBER, U AS IN UNIFORM, J AS IN JULIET AND A AGAIN AS IN ALPHA. Who do have I pleasure of assisting today?
Customer
ERIC
Agent
Hi Eric could you please help me with your Last name
Customer
Walker
Agent
Thank you John for providing me your name. As I can see in my system, you are calling today in regards to (refer the issue from OneCTI Tool).THANKU FOR SHOWING UR INTREST IN THE XFINITY PRODUCT
Customer
Yes, You are correct
Agent
Don’t worry Eric, you reached the right person I am here to help you with your concern.
Closing Script
Hold script
May I place your call on hold for 1-2 minutes in the mean while I am working on your account.
Unhold script
Thank you for being in hold I really appreciate your time and patience
AND ALSO I WOULD LIKE TO INFORM UH THAT IF YOU WANT TO (ISSUE)
UH CAN DOWLOAD THE XFINITY STREAM APP THROUGH APP STORE /GOOGLE PLAY STORE AND TRACK YOUR ORDER
Summaries the call
Agent
Just to quickly summaries the call for you John as we have covered a long way
You called us today in regard to your (issue), I shared all the relevant information with you.
So can you confirm me that this resolves all of your concerns for today.?
Customer
Yes.
Call closing
Thank you for choosing Xfinity, We appreciate your business and for being our valuable customer. Hope you have an amazing rest of your day.
INSTALLATION CHARGES
1-SELF HAS TWO FACES
SHIPMENT(DONE WITHIN 3 -5 BUSINESS WORKING DAYS)
SELF PICKUP FROM STORE U NEED TO UPDATE PHONE NO AND ADRESS
2- PROFESSIONAL INSTALLATION COSTS 100 $
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