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CB: 2404490271

Talk to: CARL POCRATSKY
Concern:
CONTRACTORS FROM XFINITY
EMAIL: [email protected]
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19112 PEACH BLOSSOM CT GAITHERSBURG MD 20879

Comcast contractor dig some hole and and job is not yet complete.

ECM0004765219
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A: 8993113130059408
CB: 7178246610

Talk to: TIMOTHY
Concern: Remote Issues
XR15v2 - Philips Roku TV

RESO: Ran ITG, follow TS, cx refuse to continue TS and want to sched tech, escalate to TL for manual TC. Sched 11/14/23 8am-10am. #resolved EOC

CR Ticket #CR117142130


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A: 8499102510143147
CB: 2157404320

Talk to: CORINNE
Concern: Help with repairing down wires, fallen or aerial lines.

RESO: Cx educ for the process, create ticket report via ECM: ECM0004765634 | Escalate to TL for manual TC. Sched 11/14/23 8am-10am. EOC


Unfortunately this case was misrouted to Central Division ATS and we cannot access accounts outside of the Central Division. We are aware there is a chat routing issue however we do not have a work around at this time. Please reach out to your leadership for assistance.


Add port forwarding related to Home Security Device.

Users can configure the RG to provide the port forwarding services which allow the Internet users to access local services such as the Web server or FTP server at your local site. This is done by redirecting the combination of the WAN IP address and the service port to the local private IP and its service port.
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774 Hazelwood Dr, North Wales, PA 19454

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A: 8495752502089502
CB: 9545910793

Talk to: CHAD
Concern: No connections w/ his t-mobile cell booster | Cx wants to add UDP port 123,500,4500

RESO: Ran ITG, follow TS, adv cx to conhtact manufacturer. CX insist that the issues w/in comcast. Check port forwarding. guide cx how to manually activate it using app. #resolved EOC

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What is the UDP 500 used for?
Port 500 is used by most IPSEC-based VPN systems for the establishment of securely encrypted "tunnels" between endpoint machines. Users of firewalls or routers that must pass or negotiate VPN connections may need to allow UDP traffic to cross on port 500.

upd PORT | TMOBILE
PORT 500, 4500, 123


UDP port 500
t this point automation has identified the modem is online, no network degradation, the internet device is provisioned appropriately and the issue is not related to Xfinity Internet service. Advise the customer if the problem persists, they will need contact the equipment manufacturer of their device (e.g. laptop, smartphone) or the equipment manufacturer of the program/app (e.g. Netflix, Amazon Prime) the customer is using for support. Utilize the article provided for additional equipment manufacturer information.

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