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Case Number 511312615 Explore Rate
Case Number 481768663 Explore Friends
Responded to Case No 511312615. While reviewing Mbr account, Case No 481768663 owner AUS CRT-Jason Batchelor
documents 20k service recovery from the CEC Elite Associate Genesis Sandoval and Property was charged 150. Takeover Fee.
Mbr booked the Explore Rate. KM Article 13935
Case Management trained Associates should not create a case for Explore Rate calls, with one exception listed below. Guests staying under the Explore Rate should communicate directly with the Hotel for any billing or Hotel and facility issues.
Exception: If an Associate calls for a copy of a folio
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