Notes
Notes - notes.io |
Spoke to Tiffany
Concern: ACP question, Mobile and adding basic cable service
Choice TV send digital approval, Resolved EOC.
8023769674
8773500800352194
---------------------
Spoke to Phyllis
Concern: Internet is down when will it be fix.
Resolution: Run ITG
speed is down send signal to the modem. Issue resolved EOC
2695915848
8771402380151934
---------------------
Spoke to Nancy
Concern: No picture on all 3 cable box.
Every 3:00-4:00 am EST time the cable reboot by itself.
Resolution: Run ITG send signal to the box. closed captioning issue resolved EOC
6164580903
8529112662183209
--------------------Unknown
Spoke to Deanna
Concern:Landline has no service.
Check account, modem is offline Run ITG send signal
Customer need to upgarde Equipment
6512792356
8772106000290712
---------------------
Spoke to Lyn- Dennis wife
Concern: Just made a payment today but they still no service.
Check account need customer paid in full contact ECM to remove non pay on CSG , Activate equipment, cxustomer says they able to connect to wifi, resolved EOC
ECM0004803420 Created
7175797518
8993110870037081
---------------------
Spoke to Jerome
Conecrn : Have LG TV but stream app is not working, but other tv is working fine
Reun: Application issue unable to launch stream live tV
routed to SOAK
2039969993
8773404121009387
---------------------Spoke to Nancy Wainwright
Concern: her cable was out she called yesterday and got tech appointment supposedly for today 3:00-5:00 pm but she received a message that her tech was cancelled. she need extra hand to fix her cables because she got discharged from hospital yesterday.
Run ITG routed to SOAK ask assistance
Ask assistance to schedule tech appointment
will callback once tech appointment is already set up
9122232821
8495744041128651
---------------------Spoke to Magdalena
Concern : No connectivity
Resolution: Run ITG modem is active : resolved EOC
5747025970
8529200360213368
---------------------Spoke to Kiana
Concern: no connectivity
Run ITG send signal routed to tech,
Nov 16 1:00-3:00 pm
Waitlist
Nov 14 2:00-4:00 pm
9169963731
8155600388306303
---------------------
Spoke to Michael >>
Concern: Wants to transfer account to new address
8396100650080545
---------------------Spoke to Mark
Concern: Need tech because the cable box wire of is broken
tech appointment
Nov 16 12:00-2:00 pm
6173896426
8773100710039146
---------------------Spoke to Shari - verified by Mahin
Concern: Need tech Run ITG modem is offline
Tech appointment
Nov 16 12:00-2:00
they need to contact USAC 8773842575
44,000 max household allowance
4155311483
8155200516354224
---------------------Rep from port in dept ask assistance to add internet package for the customer tried to do it on CSG but i get an error message.
8497700760243780
---------------------Spoke to Harry
Concern: Smart tv cant connect to wifi
Check account : its disconnected already customer wants to make a paymemt connect to billing dept.
8993204920009818
---------------------Spoke to Annemari
Conecrn: no internet connection
Resolution: run ITG send signal to the modem, still modem is offline.
NOTE TO TECH:
Customer is not at home at 4:00 is it okay if you arrive by
5:00
6098501269
8499051120081520
---------------------Spoke to Kimberly -Daughter of Janice
Concern: Cable is not working
Resolution: Run ITG send signal issue resolved EOC
2012648726
8499051890560430
---------------------Spoke to Richelie
Concern: The audio went out some time tv black out
reso: Run ITG send signal but sched callback to verify it it happen again
4152862725
8155400540436605
---------------------
Spoke to Cheryl
Concern: tech appointment was cancelled with out any reason.
ECM
Tech appointment NOv 22 3:00-5:00 pm
ECM0004810312 Created
8126190800
---------------------
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